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Merchants Recruitment Listings

  • German - SDR position

    Employing company recruiting partner Merchants Recruitment.

    11 hours ago

    Salt River, Western Cape

    Join our Dynamic Team! Based in Cape Town

    We are seeking a motivated and results-driven Sales Development Representative to join our team. In this role, you will be responsible for identifying and nurturing new business opportunities, identifying potential client customers and setting qualified appointment for the field sales team.

    Key Responsibilities:

    Identify and qualify potential leads through research, networking, and outreach.

    Develop and maintain a pipeline of prospective clients.

    Conduct cold calls, email campaigns, and follow-ups to engage potential customers.

    Collaborate with the sales and marketing teams to develop strategies for lead generation.

    Schedule initial discovery calls for Account Executives

    Maintain accurate records of interactions and progress in the CRM system.

    Meet and exceed monthly and quarterly sales targets.

    Requirements:

    1 year experience in sales, business development, or a related field

    Must be fluent in German and English (read, write and speak) As this role is German speaking.

    Matric or NQF Level 4 qualification

    Excellent communication and interpersonal skills

    Strong organizational and time-management abilities

    Familiarity with Sales Navigator, ZoomInfo, Salesforce, Chili Piper and Gong software and sales tools

    A proactive and self-motivated attitude

    Please forward CV's to nurahn.gamiet@merchantscx.com

    See more

    SalaryMarket Related

    Work TypeContract - long term

  • Customer Service Agent - French

    Employing company recruiting partner Merchants Recruitment.

    5 days ago

    Salt River, Western Cape

    Looking for a job to challenge your excellent customer service skills? Look no further.....

    We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanour and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.

    What we require:

    • Grade 12 or NQF Level 4.
    • Criminal and credit clear.
    • Strong command of the English language and French Language.
    • English written and verbal fluency, suitable for an international client.
    • Willing to work evening shifts/weekends.
    • Exceptional customer service experience.
    • At least 6 months call centre experience.
    • Previous international call centre experience for at least 6-12 months highly advantageous.
    See more

    SalaryMarket Related

    Work TypeContract - long term

  • French Team Leader Agents

    Employing company recruiting partner Merchants Recruitment.

    5 days ago

    Salt River, Western Cape

    Call Centre Team Leader – Take the Next Step in Your Career!

    Are you ready to lead a team to success? We’re looking for a skilled Call Centre Team Leader to manage daily operations, drive performance, and ensure excellent service delivery.

    Requirements:

    • 1 year Call Centre experience
    • 6–12 months Team Leader/Supervisory experience
    • Fluent in French and English
    • Willing to work shifts

    Key Skills:

    • Customer service & communication
    • Coaching & teamwork
    • Problem-solving & attention to detail
    • Call Centre technology expertise

    Responsibilities:

    • People Management: Coach, support, and oversee team performance
    • Communication: Deliver briefings, provide feedback, and relay business updates
    • Administration: Approve timesheets, maintain performance records, and compile reports

    If you're ready to take charge and make an impact, apply now!

    See more

    SalaryMarket Related

    Work TypePermanent

  • French Customer Experience (CX) Associate

    Employing company recruiting partner Merchants Recruitment.

    5 days ago

    Salt River, Western Cape

    Become a CX Champion as Our New Associate

    Do you have a passion for training, coaching, and elevating customer service quality? We're looking for a CX Associate to shape agent performance through dynamic training, impactful coaching, and thorough quality reviews.

    What’s in it for you:

    • Be the go-to expert for new hire readiness and ongoing performance
    • Gain exposure to training, facilitation, coaching, and CX strategy
    • Enjoy an engaging, fast-paced team environment
    • Opportunity to grow into senior CX, training, or quality roles

    What the role involves:

    • Facilitate induction, product, and system training for new agents
    • Deliver refresher sessions and OJT (on-the-job training)
    • Conduct quality evaluations on client interactions
    • Provide one-on-one coaching to develop agent performance
    • Record and report on training, quality, and coaching outcomes
    • Support floor walking and drive engagement during ramp-up phases

    What you need to succeed:

    • 12+ months experience in a contact centre environment
    • Fluent in both French and English
    • Passion for training, people development, and customer excellence
    • Strong communication and facilitation skills
    • Ability to evaluate calls and provide actionable feedback
    • Eye for process improvement and detail
    See more

    SalaryMarket Related

    Work TypePermanent

  • International Call Centre Agent

    Employing company recruiting partner Merchants Recruitment.

    5 days ago

    ., Western Cape

    Are you ready to explore a new opportunity!

    As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers.

    We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner.

    In short, we are looking for a commitment to make every customer interaction enjoyable!

    Responsibilities

    Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.

    • To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
    • Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
    • Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
    • Remain current on program and product information by being committed to continuous learning.
    • Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.


    Requirements

    • Matric / NQF Level 4 qualification
    • 12 months customer service experience required
    • Strong command of the English language.
    • Able and willing to work rotational shifts
    • 8 Hour shift including 1 hour lunch break (8-hour productive shift)
    • Saturday, Sunday and Public Holiday
    • 5-DAY SHIFT ROTATION (8am to 8:30pm) within those parameters
    • Demonstrated passion for customer satisfaction excellence and prior experience in an International Call Centre
    • Interactive customer service environment required.
    • Related experience in the food and/or retail industry considered an asset.
    • Strong and developed oral and written communication skills, including typing, spelling and grammar.
    • Demonstrated ability to implement change efforts.
    • Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
    • Advanced knowledge of PC’s and familiarity with system navigation.
    • Positive attitude and demonstrated ability to get along with others.
    • Professional, empathetic and naturally caring conversational style.
    • Display tact and diplomacy in handling all levels of customer interaction.
    • Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.
    • Ability to work all required shifts.
    See more

    SalaryMarket Related

    Work TypeContract - long term

  • Customer Service Agent - French

    Employing company recruiting partner Merchants Recruitment.

    5 days ago

    Salt River, Western Cape

    Looking for a job to challenge your excellent customer service skills? Look no further.....

    We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanour and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.

    What we require:

    • Grade 12 or NQF Level 4.
    • Criminal and credit clear.
    • Strong command of the English language and French Language.
    • English written and verbal fluency, suitable for an international client.
    • Willing to work evening shifts/weekends.
    • Exceptional customer service experience.
    • At least 6 months call centre experience.
    • Previous international call centre experience for at least 6-12 months highly advantageous.
    See more

    SalaryMarket Related

    Work TypeContract - long term

  • Portuguese Sales Agent

    Employing company recruiting partner Merchants Recruitment.

    6 days ago

    ., Western Cape

    We specialize in providing card payment solutions tailored for small businesses. Our mission is to empower local businesses by offering reliable, efficient, and secure payment processing services. From flexible payment options to real-time analytics, we ensure that our clients can manage their transactions seamlessly and boost their business performance. Our solutions include next-day settlements, pay-by-link services, and integrated payment systems, all designed to make payments hassle-free.

    About the Position

    The Direct Sales Agent (United Kingdom Market) will primarily be responsible for expanding our current United Kingdom client base. We are seeking a highly motivated and results-driven sales professional with proven experience in cold calling to join our dynamic sales team. As a key contributor to our sales efforts, you will be responsible for canvassing our database of non-sold enquiries, identifying and pursuing new business opportunities, cultivating client relationships, and driving revenue growth. This role reports directly to the Head of Sales.

    Fluency in Portuguese is a mandatory requirement, as the role involves engaging with Portuguese-speaking clients and markets.

    Duties & Responsibilities

    • Prospecting and Lead Generation: Call pre-existing leads from our CRM system and prepare those leads for the inbound sales team. Qualify leads using our sales process.
    • Sales Presentations: Deliver compelling sales presentations to potential clients, showcasing the value proposition of our products/services. Tailor presentations to address the specific needs and challenges of prospective clients.
    • Negotiation and Closing: Lead negotiations and close deals to meet or exceed sales targets. Collaborate with the inbound sales team to ensure seamless transition and delivery of products/services.
    • Sales Reporting and Analysis: Maintain accurate and up-to-date sales records using CRM tools. Manage various company platforms such as Calendly and respond to client enquiries promptly. Analyze sales data to identify areas for improvement and implement strategies to enhance performance.
    • Market Intelligence: Stay informed about industry trends, competitor activities, and market developments. Provide insights and recommendations to the team to adapt and refine sales strategies.

    Qualifications & Work Experience

    • Preferably a tertiary qualification in a business-related field.
    • Impeccable command of the English language – both written and verbal.
    • Fluency in Portuguese – both written and verbal – is required.
    • In-depth knowledge of the payment solutions sector, especially in the United Kingdom, is preferred.
    • 1 to 2 years of successful track record in cold calling and business development.
    • 1 to 2 years of telephonic Portuguese sales experience conducting a minimum of 50 daily outbound calls.
    • Computer proficiency (MS Office or Google Docs).
    • Excellent customer relations experience, persuasive and motivated.
    • Embrace challenges with a positive attitude and unwavering determination.
    • Thrive under pressure, managing stress with composure.

    Working Days/Hours

    • Monday to Friday
    • 9:00 am to 6:00 pm (UK Time)

    Remuneration

    • A full-time contract.
    • Competitive remuneration package with commission.
    • A company culture that values loyalty, hard work, dedication, high performance, and work-life balance.
    • An opportunity to grow in your career by acquiring new skills and work experience.

    See more

    SalaryMarket Related

    Work TypeContract - long term

  • Customer Service Agent

    Employing company recruiting partner Merchants Recruitment.

    1 week ago

    Salt River, Western Cape

    Are you passionate about delivering exceptional service? Do you thrive in fast-paced environments where every call matters? We’re looking for Call Centre Agents (Customer Service Representatives) who are ready to represent our brand with professionalism, care, and enthusiasm.

    About the Role:
    As the first point of contact, you’ll be a trusted advisor to our customers—resolving queries, providing support, and ensuring every interaction is a positive experience. Whether it’s helping someone navigate a product or responding to a concern, your goal is simple: make every customer feel heard and valued.

    Key Responsibilities:

    • Provide accurate, efficient, and professional responses to customer inquiries.
    • Handle complex queries with empathy and attention to detail.
    • Capture and document all customer interactions thoroughly and accurately.
    • Escalate issues when required, ensuring a seamless customer journey.
    • Stay up to date on product knowledge and process changes.
    • Uphold data confidentiality and comply with relevant service guidelines.

    ✅ Minimum Requirements:

    • Matric / NQF Level 4 qualification.
    • Minimum 6 months of contact centre experience (essential).
    • Minimum 6 months of customer service experience.
    • Comfortable with rotational shifts, including weekends and public holidays.
    • Willing to work a 10-hour shift (including a 1-hour break).
    • Day shift rotations range from 6:00 AM to Midnight.
    • Night shift/graveyard rotations may apply.

    What We’re Looking For:

    • A genuine passion for delivering great customer experiences.
    • Previous experience in an international call centre is a strong plus.
    • Strong communication skills—verbal and written.
    • Confident in navigating systems and multitasking on a PC.
    • A proactive, team-oriented attitude.
    • Calm, empathetic, and solution-focused in all customer interactions.
    • Experience in food, retail, hospitality or similar customer-facing environments is an asset.
    See more

    SalaryMarket Related

    Work TypeContract - long term

  • Customer Service Agent

    Employing company recruiting partner Merchants Recruitment.

    1 week ago

    Salt River, Western Cape

    Are you passionate about delivering exceptional service? Do you thrive in fast-paced environments where every call matters? We’re looking for Call Centre Agents (Customer Service Representatives) who are ready to represent our brand with professionalism, care, and enthusiasm.

    About the Role:
    As the first point of contact, you’ll be a trusted advisor to our customers—resolving queries, providing support, and ensuring every interaction is a positive experience. Whether it’s helping someone navigate a product or responding to a concern, your goal is simple: make every customer feel heard and valued.

    Key Responsibilities:

    • Provide accurate, efficient, and professional responses to customer inquiries.
    • Handle complex queries with empathy and attention to detail.
    • Capture and document all customer interactions thoroughly and accurately.
    • Escalate issues when required, ensuring a seamless customer journey.
    • Stay up to date on product knowledge and process changes.
    • Uphold data confidentiality and comply with relevant service guidelines.

    ✅ Minimum Requirements:

    • Matric / NQF Level 4 qualification.
    • Minimum 6 months of contact centre experience (essential).
    • Minimum 6 months of customer service experience.
    • Comfortable with rotational shifts, including weekends and public holidays.
    • Willing to work a 10-hour shift (including a 1-hour break).
    • Day shift rotations range from 6:00 AM to Midnight.
    • Night shift/graveyard rotations may apply.

    What We’re Looking For:

    • A genuine passion for delivering great customer experiences.
    • Previous experience in an international call centre is a strong plus.
    • Strong communication skills—verbal and written.
    • Confident in navigating systems and multitasking on a PC.
    • A proactive, team-oriented attitude.
    • Calm, empathetic, and solution-focused in all customer interactions.
    • Experience in food, retail, hospitality or similar customer-facing environments is an asset.
    See more

    SalaryMarket Related

    Work TypeContract - long term

  • Customer Experience (CX) Associate

    Employing company recruiting partner Merchants Recruitment.

    3 weeks ago

    Salt River, Western Cape

    Are you passionate about developing talent and delivering customer service excellence? We’re seeking a Trainer & Quality Coach to support high-performance teams.

    Your Mission

    You'll be responsible for training new hires, coaching agents, and evaluating customer interactions to ensure consistent quality and outstanding service delivery.

    What You’ll Do

    • Deliver engaging induction, product, and systems training
    • Evaluate live/recorded calls to identify improvement areas
    • Provide impactful 1:1 coaching sessions
    • Support OJT and floor-walking for new hires
    • Maintain accurate training and coaching records
    • Participate in calibration sessions and feedback loops

    Minimum Requirements

    • Matric (or NQF equivalent)
    • At least 1 year of experience in a contact centre
    • Ability to speak both French and English fluently
    • Strong planning, attention to detail, and customer orientation
    • Flexible to work Canadian business hours
    See more

    SalaryMarket Related

    Work TypePermanent