Merchants Recruitment Listings

Work With The Best

At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.

If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.

We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.

Are you ready to take the next step in your career?

The purpose of this role is to provide enterprise security assurance, support client security governance, and ensure ongoing compliance with relevant standards while identifying and mitigating risks to safeguard the organisations and clients’ information assets, ensuring confidentiality, integrity, and availability

1. Information Security Operations

• Monitor security alerts and events from various systems (SIEM, IDS/IPS, endpoint tools)

• Investigate potential threats and escalate incidents as necessary Support implementation and monitoring of security controls (firewalls, access control, encryption)

• Maintain and administer security tools including antivirus, DLP, and endpoint protection

• Install and manage security software solutions to protect IT infrastructure

2. Risk Management

• Participate in enterprise risk assessments to identify threats and vulnerabilities

• Support vulnerability assessments, analyse results, and assist in remediation prioritisation

• Collaborate with IT and business teams to reduce identified risks

• Contribute to penetration testing activities and remediation efforts • Assist in developing organisational security best practices

3. Incident Management & Response

• Support incident response activities including investigation, documentation, and reporting

• Analyse security breaches and assess impact

• Maintain accurate incident records for audit and compliance purposes

• Collaborate with internal stakeholders during incident remediation

4. Compliance & Governance

• Support compliance with industry standards and frameworks (PCI-DSS, ISO 27001, SOC 2, GDPR, POPIA, NIST), 

• Participate in internal and external security assessments and audits

• Ensure compliance with Client Third Party Risk Reduction (CTPRR) requirements

• Assist in implementing security controls aligned with regulatory requirements

5. Client & Stakeholder Engagement

• Engage with clients on security-related matters including risk remediation and onboarding

• Provide security advisory support for new software and system implementations

• Collaborate with cross-functional teams to embed security into business processes

6. Security Awareness & Continuous Improvement

• Contribute to security awareness initiatives and training programmes

• Develop training materials and educate staff on best security practices

• Research emerging threats and recommend enhancements

• Evaluate and support implementation of new security technologies

• Degree in Information Security, Cybersecurity, Computer Science, or relate

• Familiarity with security frameworks (NIST, CIS, PCI-DSS, ISO 27001, GDPR)

• Experience with SIEM tools, firewalls, IDS/IPS, & endpoint security
• Knowledge of vulnerability management and penetration testing practices
• Bachelor’s degree or equivalent in a relevant field
• Preferred Certifications: CompTIA Security+/ CISSP /CISM

re you ready to explore a new opportunity!

As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers.

We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner.

In short, we are looking for a commitment to make every customer interaction enjoyable!

Responsibilities

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.

• To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

• Matric / NQF Level 4 qualification
• 6 months customer service experience required
• Strong command of the English language.
• Able and willing to work rotational shifts
• 8 Hour shift including 1 hour lunch break (8-hour productive shift)
• Saturday, Sunday and Public Holiday
• 5-DAY SHIFT ROTATION (8am to 8:30pm) within those parameters
• Demonstrated passion for customer satisfaction excellence and prior experience in an International Call Centre
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PC’s and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.
• Ability to work all required shifts.
• Based in Randburg

Work With The Best

At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.

If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.

We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.

Are you ready to take the next step in your career?

The purpose of this role is to manage a team of Accounts Clerks to ensure all transactions are valid, accurate and complete.

1. 1. People Management

• Coaches the team in order to ensure quality of delivery meets the appropriate standard

• Measures and manages the team to ensure out-of-line situations are immediately addressed

• Communicates information in a timely, accurate and understood manner to all team members

• Ensures that all Human Resources policies and procedures are observed

1. 2. Creditors Management  

• Ensures remittances are sent to creditors

• Maintains controls on creditors ledger – identify weaknesses and risks in AP

• Posts and allocates transactions relating to AP

• Reviews selected creditors reconciliations

• Reviews payment reconciliations for accuracy and completeness before authorization

• Prepares cashflow forecasts

• Liaises with creditors on payment queries, with group on cashflow queries

• assistants on payment and AP queries 

• Lists and monitors accruals so as to reconcile against unauthorized and unreceipted purchase orders

• Processes and files authorized purchase order returns.

• Assists Cashbook assistant where necessary  

• Reviews of forex documents and liaising with bankers on forex issues 

• Provides first line support for all audit queries during financial half year and financial year end

• Finalises creditors reconciliations and balancing of creditors ledger to general ledger

• Adheres to policy and process regarding purchase orders

• Provides information to the Management Accountant in respect of queries related to budget and forecasting process     

• Assists with rotation of duties for banking cycle   

• Prepares weekly/monthly fore-casts and alerts the Financial Manager to any cash-flow issues  

• Matric  
• 3 to 5 years Accounts Payable and Cash book experience, studying towards relevant degree in Finance  
• Online Banking: 3 - 5 years’ experience
• Computer Literacy: Advanced experience 

Additional Requirements

• Must have completed a BCom Accounting Degree

• Sage 300 Advantageous

Join Our Team as a Debt Collections Agent – Automotive Banking Industry 

Are you passionate about delivering excellent customer service and building a rewarding career in the banking industry? We’re looking for motivated individuals to join our dynamic Debt Collections team, providing exceptional service to clients while maintaining accuracy and professionalism.

Purpose of the Role

To deliver outstanding customer service within the automotive banking sector by recovering overdue accounts, maintaining accurate records, resolving discrepancies, and ensuring a positive client experience.

Minimum Requirements

Education:

• Matric / NQF Level 4 (essential).

Experience:

• Minimum 12 months of Debt Collections experience, ideally within banking or early-stage collections.

Skills & Competencies

• Technical proficiency: Confident using computers, navigating the internet, and working with MS Excel, Word, and Outlook.
• Communication: Excellent verbal and written English skills.
• Adaptability: Strong multitasking ability and attention to detail.

Working Hours & Shifts

• Rotational night-shift environment (24/7/365) aligned with US hours..

Background Checks

• Clear credit and criminal record required.
• Based Sandton/Alexandra

Join Our Team as a Debt Collections Agent – Automotive Banking Industry 

Are you passionate about delivering excellent customer service and building a rewarding career in the banking industry? We’re looking for motivated individuals to join our dynamic Debt Collections team, providing exceptional service to clients while maintaining accuracy and professionalism.

Purpose of the Role

To deliver outstanding customer service within the automotive banking sector by recovering overdue accounts, maintaining accurate records, resolving discrepancies, and ensuring a positive client experience.

Minimum Requirements

Education:

• Matric / NQF Level 4 (essential).

Experience:

• Minimum 12 months of Debt Collections experience, ideally within banking or early-stage collections.

Skills & Competencies

• Technical proficiency: Confident using computers, navigating the internet, and working with MS Excel, Word, and Outlook.
• Communication: Excellent verbal and written English skills.
• Adaptability: Strong multitasking ability and attention to detail.

Working Hours & Shifts

• Rotational night-shift environment (24/7/365) aligned with US hours..

Background Checks

• Clear credit and criminal record required.
• Based Sandton/Alexandra

We are looking for customer-focused individuals to join a dynamic banking environment supporting customers.

As a Customer Care Specialist, you will act as the first point of contact for customers, providing exceptional service while assisting with account-related queries, product information, customer requests, and complaint resolution. You will engage with customers professionally, identify their needs, ask probing questions, and utilise multiple systems to provide accurate solutions.

Minimum Requirements:

✔ Matric / NQF Level 4 
✔ Minimum 12 months Customer Service experience
✔ Experience within Retail, Hospitality, Banking, Contact Centre or high-end service environments advantageous
✔ Excellent English communication skills (spoken and written)
✔ Computer literacy and ability to work across multiple systems
✔ Typing speed of 25 wpm minimum
✔ Strong attention to detail and multitasking skills