Merchants Recruitment Listings

We have a great opportunity at one of our Automotive Companies based in Centurion for a 12-month contract 

My client is looking for vibrant and passionate telesales agents, who are dedicated and driven, with the following requirements:

2 year Call Centre experience, of which 1 year must be short-term insurance experience within an Outbound Call centre through Lead generation (Sales Experience)

Must be FAIS Accredited with 120 credits and have Regulatory Examination (RE5) non-negotiable

Excellent communication skills (verbal and written)

Great interpersonal skills

Ability to work in a team and independently

Computer literacy (basic)

A presentable individual that poses good work ethic

Persuasive

Credit and criminal clear

Valid matric

We have a great opportunity at one of our Automotive Companies based in Centurion for a 12-month contract to retain and maximise income for the company

3 years of relevant Finance & Insurance, and Customer Service related experience

3 - 5 years’ experience in Sales & Marketing within a Dealership or Motor Industry/Financial Service / Fleet Management / Banking / Insurance environment

Previous experience working at Dealership or motor industry environment ESSENTIAL

Finance & Insurance with strong sales orientation

RE5 - preferable

FICA, FAIS, NCA non-negotiable

No Disbarment Listed

Valid Matric

Credit and criminal clear

TO START FEBRUARY 2020 ON A 6 MONTH CONTRACT.

Job purpose

We are looking for a responsible and experienced Warehouse Controller to join our team! As a Warehouse Controller, you will be responsible for ensuring the highest quality of work and maximizing productivity of our warehouse.

Key Job Resposibilities

Analyze shipment logs

Review timeliness of scheduled deliveries

Track inventory levels

Order new supplies in a timely manner

Constantly work to improve processes

Make suggestions for productivity improvements

Optimize employee workflow

Determine and track warehouse KPIs

Ensure facility equipment is properly maintained

Communicate and collaborate with other team member

Key Job Requirements :

3+ years of experience as a Quality Controller

Ability to manage inventory

Problem-solving skills

Team player

Good time-management skills

Great interpersonal and communication skills

Proficient in excel

Must be available to start in February 2020 on a 4 month contract

TO START FEBRUARY 2020 ON A 6 MONTH CONTRACT.

Job purpose

We are looking for multi talented distribution warehouse manager to manage a fast paced, high pressure distribution factory specialising in gardening. Must have proven knowledge of the warehouse environment, and demonstrate that they can lead a team to achieve specific objectives.

Key Job Requirements :

3-5 years FMCG warehouse supervision experience

Stock control experience

Previous FMCG experience having worked within the distributing environment is essential

Must have inbound, outbound, finished goods warehouse and managed raw materials receiving and issuing and warehousing experience

Strong administrative and inventory management experience

Experience leading more than 12 people

3 years+ distirbution / warehouse experience

Excellent command of English and Zulu

Ability to manage multiple tasks with attention to detail

Ability to establish and maintain effective working relationships with diverse stakeholders

Strong organisational, planning, supervisory skills

Ability to handle multiple priorities and effectively work with a diverse team

Solution orientated

People focused

Confident

Safety focused

Ability to take instruction but work on your own initiative

Clear criminal record

Must be available to start in February 2020 on a 4 month contract

Must be available for 4 week international travel

TO START FEBRUARY 2020 ON A 6 MONTH CONTRACT.

Job purpose

We are looking for multi talented distribution warehouse supervisor to manage a fast paced, high pressure distribution factory specialising in gardening. Must have proven knowledge of the warehouse environment, and demonstrate that they can lead a team to achieve specific objectives.

Key Job responsibilities :

Strong administrative and inventory management experience

Proven people management experience

Key Job Requirements :

Experience leading more than 70 people

3 years+ warehousing experience

Excellent command of English and Zulu

Ability to manage multiple tasks with attention to detail

Ability to establish and maintain effective working relationships with diverse stakeholders

Strong organisational, planning, supervisory skills

Ability to handle multiple priorities and effectively work with a diverse team

Solution orientated

People focused

Confident

Safety focused

Ability to take instruction but work on your own initiative

Clear criminal record

Must be available to start in February 2020 on a 4 month contract

Must be available for 4 week international travel

Overall Purpose of the Role:

The purpose of the role of the call centre agent is to telephonically attend to customer

queries in an inbound call centre environment.

Experience and Skills Required:
• 1 to 2 years Banking Call Centre experience essential
• Debit Card, credit card, personal loans and eCommerce experience non-negotiable
• SME Experience – Merchant Bank and Acquiring
• SME Experience – Issuing Bank and Issuer
• Verbal and written communication skills
• Excellent listening skills
• Problem analysis and problem solving
• Attention to detail
• Organisational skills
• Ability to work under pressure in an ever-changing environment
. High level of confidentiality and integrity and ability to remain professional at all
times
• Ability to function under pressure and maintain a positive can- do attitude
• Self-motivated, takes responsibility and has a sense of pride in their work
• Ability to work independently and in a team
• Customer centric orientation
• Resilience

Other Requirements:
Must be available to work rotational shifts, weekends and public holidays
Must be credit, criminal clear
Have a valid matric

JOB PURPOSE

The purpose of this position is to provide timely restoration of service for clients by managing all requests (Incidents, Service Requests, and Events) through to successful completion.

• 2 years of Technical experience
• Proven product knowledge and experience in an ADSL/Wireless and FTTH environment
• 2 years call centre experience
• Thorough understanding of the internet and email.

• Basic network understanding, websites as well as servers
• Knowledge of MS Exchange, MS Office
• IT qualification will be advantageous (A+ Course/MCDST preferable)

• Experience in the support of connectivity (Dial, ADSL, Wireless, FTTH, LTE)
• Ability to work shifts
• Valid matric

KEY RESPONSIBILITIES

The job is a diverse and ever-changing one, with regular changes in the nature and focus of the day to day work.

Key responsibilities are:

1. Advising members by telephone, in correspondence and face to face if necessary, about a wide variety of dentolegal and ethical issues affecting their professional practice. This can include, but is not limited to: complaints, claims, inquests, disciplinary, GDS and Regulatory hearings, or a combination of one or more of these.

2. Investigating and evaluating cases affecting members where there may be a wide spectrum of potential risks to members’ professional standing. Making regular case-handling decisions, such as when to seek assistance from a Legal Advisor, taking into account the requirements of the individual case and member, in an effective and efficient manner. DLCs make decisions and give advice for which they are individually accountable in numerous matters which may be of significant importance to the professional interests and standing of dental members.

3. To work collaboratively within a multi-disciplinary team and to contribute to achieving team targets; to ensure that cases are handled effectively and efficiently by making good use of the resources available within the team by showing leadership and support for other members of the team, and the organisation as a whole.

4. Attending meetings, both remotely and in person, as part of the handling of individual cases, supporting and counselling members, and working collaboratively with the legal team.

5. Representing members’ interests both in writing and orally, in a wide variety of circumstances, including as part of a disciplinary process, whether involving an employer, a contracting body, the ombudsman, or the regulator.

6. Raising the profile of Dental Protection and the client through participation/contribution in events, publications etc. that assist in educating members and the profession at large about dentolegal issues, liaising with other stakeholders to uphold and promote the interests of Dental Protection and the client, the membership, and the profession at large.

7. To be aware, dynamic and adaptable to the changing face of the dentolegal environment, and the needs of Dental Protection, the client, and its membership

8. Interpretation and implementation of policy and benefits of membership in relation to individual cases within the Dental Department

9. To participate in staff recruitment to ensure the appointment of appropriate individuals

10. Undertaking other duties and tasks that from time to time may be allocated to the jobholder that are appropriate to the grade or role

11. Complying with applicable professional ethical guidance and all relevant internal rules, policy and procedures, including those relating to Health and Safety, Data Protection, IT Security and all those contained within the issued Staff Handbook.

    
    

    MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION Education/Qualifications/Training:

    -The jobholder is required to have both graduate and, ideally, postgraduate dental degrees and/or diplomas and to be fully registered and licensed with the recognised regulator within the relevant jurisdiction (e.g. the GDC). A healthcare law qualification would be advantageous

    -The jobholder must keep up to date with current advances and developments both in dentistry and relevant law, regulations, policies and procedures

    Specific Experience: Required

    -Postgraduate experience in clinical dentistry. Abilities/Skills/Knowledge:
    
    -A clear understanding of the legal and ethical principles that apply in relation to dental practice in the United Kingdom and/or in other relevant jurisdictions in which the client operates.

    • The jobholder must have:

      •   Excellent oral and written communication and interpersonal skills.

      •   An ability to apply the knowledge he or she has to members’ enquiries.

      •   Demonstrable ability to work effectively and collaboratively in a multi-disciplinary team

      •   An ability to tolerate ambiguity and uncertainty.

      •   Counselling skills.

      •   Negotiating skills.

      •   Advocacy skills.

      •   An analytical and timely, but pragmatic, approach to problem solving.

      •   Good financial awareness.

      •   Good time-management skills

      •   Integrity and respect for people of all roles and backgrounds, and the ability to gain trust

        and respect of colleagues, and external contacts

      •   Resilience and be highly motivated.

      •   The ability to travel to the clients Leeds, London and Edinburgh offices as appropriate.

Purpose of the Job

The purpose of the job it is to follow up with customers and to satisfy all premium customers by increasing, developing and retaining the customer base through relationship building, using knowledge, skill and tools first time every time. Provide premium helps desk digital support through online/cellphone applications /email and case management providing an end to end customer engagement and effective decision making to offer an alternative solution, which may include cross-selling/upselling through a detailed needs analysis.

Below is the requirement:

24 months customer service experience or contact centre experience essential (Matric)

or

12 months experience in a frontline customer service or contact centre environment (a 3 year completed Tertiary Qualification in Finance)

OR

6 months experience in a frontline customer service or contact centre environment (Technical Qualification i.e. A+ or C+)

Previous Call Centre, Retail, Hospitality or FMCG / Digital (Technology) customer facing experience highly recommended

General understanding of complex billing and payment concepts, credits and rebates and re billing calculations

Must be credit and criminal clear

Ability and willing to work rotational shifts