Merchants Recruitment Listings

Are you ready to take the next step in your career?

The HR Consultant is responsible for providing overall HR support to the business areas as well as ensuring that HR policies and practices are implemented in line with best practice and Group standards.

Requirements

• Completed or studying towards an HR diploma/degree

• Minimum 2-3 years, HR experience

• Knowledge of LRA

• Knowledge of BCoE, SDA

• Sage 300 People experience will be advantageous

What would make you a good fit for this role?

Must be willing and able to work in a shifted environment.

What will you be doing?

Recruitment and Induction

• Assists management with the development of Job Profiles and Specifications
• Delivers on recruitment requirements for the business areas
• Ensures all new employees are taken through an induction

Administration and Reporting

• Completes all letters, contracts, benefits documentation in an accurate and timely manner
• Provides regular and thorough HR reporting back to the Head of HR and the Business areas as required
• Addresses all payroll issues in a timely manner
• Updates the HR systems with all relevant information
• Updates headcount and attrition reports and maintains an accurate staff list at all times

Industrial and Employee Relations

• Advises on, and implements disciplinary processes as required and in accordance with legislation and company policy
• Supports and ensures preparedness of line management in disciplinary matters
• Documents and minutes the results of all disciplinary hearings
• Brings any out-of line situation to management’s attention

Performance Management

• Advises and ensures implementation of performance management through the People Dimension System for all permanent staff on the DD payroll
• Rolls out HR initiatives as required for Group HR and Merchants

Employee Well-being

• Informs line mangers in respect of advisory services available to employees
• Co-ordinates wellness day activities
• Recognizes new trends and patterns of behavior and alerts management

We are looking for customer-focused individuals to join a dynamic banking environment supporting customers.

As a Customer Care Specialist, you will act as the first point of contact for customers, providing exceptional service while assisting with account-related queries, product information, customer requests, and complaint resolution. You will engage with customers professionally, identify their needs, ask probing questions, and utilise multiple systems to provide accurate solutions.

Minimum Requirements:

✔ Matric / NQF Level 4 
✔ Minimum 12 months Customer Service experience
✔ Experience within Retail, Hospitality, Banking, Contact Centre or high-end service environments advantageous
✔ Excellent English communication skills (spoken and written)
✔ Computer literacy and ability to work across multiple systems
✔ Typing speed of 25 wpm minimum
✔ Strong attention to detail and multitasking skills

Banking Call Centre

About the Role

Join our dynamic team delivering world-class customer service for a leading international bank. As the first point of contact for US-based customers, you will handle inbound calls, respond to account and loan inquiries, manage service requests, resolve complaints, and build strong customer relationships.

Your role will require listening, problem-solving, and navigating multiple systems to deliver solutions quickly, accurately, and with empathy.

Key Responsibilities

• Engage in professional conversations to understand customer needs.
• Ask relevant questions to identify the root cause of issues.
• Use banking tools and systems to process requests and provide accurate information.
• Handle service-related concerns, complaints, and account queries.
• Upsell and cross-sell relevant products where appropriate.
• Maintain confidentiality and accuracy in all customer interactions.

Minimum Requirements

Education:

• Matric / NQF Level 4

Experience:

• At least 12 months’ customer service experience
• Contact Centre experience advantageous
• Clear Credit, criminal, and fraud checks
• Education verification (NQF Level 4)

 Skills Required:

• Computer literacy (MS Excel, Word, Outlook)
• Typing speed: 25 wpm @ 85% accuracy
• Internet navigation skills

• Mathematical literacy
• Excellent English (spoken & written)
• Strong multitasking ability
• Attention to detail, resilience, logical thinking, and problem-solving
• Cultural awareness and rapport-building skills
• Ability to upsell and cross-sell products
• Based in Sandton/Alexandra

Become a CX Champion as Our New Associate

Do you have a passion for training, coaching, and elevating customer service quality? We're looking for a CX Associate to shape agent performance through dynamic training, impactful coaching, and thorough quality reviews.

What’s in it for you:

• Be the go-to expert for new hire readiness and ongoing performance
• Gain exposure to training, facilitation, coaching, and CX strategy
• Enjoy an engaging, fast-paced team environment
• Opportunity to grow into senior CX, training, or quality roles

What the role involves:

• Facilitate induction, product, and system training for new agents
• Deliver refresher sessions and OJT (on-the-job training)
• Conduct quality evaluations on client interactions
• Provide one-on-one coaching to develop agent performance
• Record and report on training, quality, and coaching outcomes
• Support floor walking and drive engagement during ramp-up phases

What you need to succeed:

• 12+ months experience in a contact centre environment
• 6+ months CX experience 
• Passion for training, people development, and customer excellence
• Strong communication and facilitation skills
• Ability to evaluate calls and provide actionable feedback
• Eye for process improvement and detail

Position Overview:
As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

• Matric / NQF Level 4 qualification
• Min 6 months contact centre experience essential
• 6 months customer service experience required
• Speaks English, Zulu, Sotho
• Able and willing to work rotational shifts
• 10 Hour shift including 1 hour lunch break (9 hour productive shift)
• Saturday, Sunday and Public Holiday
• 6 DAY SHIFT ROTATION (6am to midnight) within those parameters
• Graveyard rotation
• Demonstrated passion for customer satisfaction excellence and prior experience in an International Call Centre
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.
• Ability to work all required shifts.

Banking Call Centre

About the Role

Join our dynamic team delivering world-class customer service for a leading international bank. As the first point of contact for US-based customers, you will handle inbound calls, respond to account and loan inquiries, manage service requests, resolve complaints, and build strong customer relationships.

Your role will require listening, problem-solving, and navigating multiple systems to deliver solutions quickly, accurately, and with empathy.

Key Responsibilities

• Engage in professional conversations to understand customer needs.
• Ask relevant questions to identify the root cause of issues.
• Use banking tools and systems to process requests and provide accurate information.
• Handle service-related concerns, complaints, and account queries.
• Upsell and cross-sell relevant products where appropriate.
• Maintain confidentiality and accuracy in all customer interactions.

Minimum Requirements

Education:

• Matric / NQF Level 4

Experience:

• At least 12 months’ customer service experience
• Contact Centre experience advantageous
• Clear Credit, criminal, and fraud checks
• Education verification (NQF Level 4)

 Skills Required:

• Computer literacy (MS Excel, Word, Outlook)
• Typing speed: 25 wpm @ 85% accuracy
• Internet navigation skills

• Mathematical literacy
• Excellent English (spoken & written)
• Strong multitasking ability
• Attention to detail, resilience, logical thinking, and problem-solving
• Cultural awareness and rapport-building skills
• Ability to upsell and cross-sell products
• Based in Sandton/Alexandra

We are looking for a meticulous and performance-driven Quality Analyst to join our call center team. In this role, you will monitor and evaluate customer interactions to ensure the highest standards of service quality. You will collaborate with team leaders and agents to drive continuous improvement and enhance the customer experience.

Key Responsibilities:

• Evaluate and analyze call recordings and live interactions to assess quality standards.
• Provide constructive feedback and recommendations to call center agents.
• Create and maintain quality scorecards, reports, and dashboards.
• Identify trends and areas for improvement in processes and communication.
• Ensure compliance with company policies, industry regulations, and quality standards.
• Develop training materials in collaboration with trainers to address identified gaps.

Requirements:

• Proven experience as a Quality Analyst in a call center or similar environment.
• Fluent in both French and English
• Strong knowledge of quality assurance standards and tools specific to call centers.
• Exceptional analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in using call monitoring and reporting systems.
• Ability to work well under pressure and manage multiple tasks effectively.

e passionate about training WE have the perfect role for you:

The purpose of this role is to deliver, evaluate and report on all Business Unit specific training within the operation, in order to ensure the Agents are ready and prepared to deliver exceptional customer experiences.

Key performance Indicators

1. Training
• Deliver product, systems and customer experience training to all Agents
• Deliver refresher training as required
• Operates within agreed training schedule and meets quality standards
• Delivers induction training to all Agents
• Delivers on-the-job training
• Creates a training environment conducive to providing the best possible learning experience

2. Learning assessments
• Continually listens to live calls to identify any gaps to be remedied through the training experience
• Ensures completion of learning assessments and provides relevant feedback and recommendations for improvements to training delivery.
• Provides feedback on call-listening to Training Managers to ensure continuous improvement
• Identifies learners at risk of being incapable of fulfilling the Agent function and timeously communicates the risk to Training Managers.

3. Post-Training Support
• Coaches Agents in order to facilitate the transition from training to full function.
Job Profile: Business Unit Trainer
• Assumes responsibility for closing all learning gaps between training and ‘go-live’ to ensure all Agents are “workplace ready”

4. Administration and Record keeping
• Accurately records all learning and development interventions
• Updates all training material to ensure currency and accuracy
• Provides management with relevant training reports
• Ensures training manuals and aids are prepared for training
• Makes logistical arrangements for training

Knowledge

• Matric or equivalent NQF
• 6 months training experience
• Training qualification or Future Leader: Trainer Graduate
• Must be fluent in French and English

Skills

• Planning and organising (L2)
• Customer service orientation (L2)
• Attention to detail
• Technical Expertise (L2)

Attributes

   • Influence

Collections Agent

We are looking for resilient, professional, and customer-focused individuals to join our Financial Services Collections team.

The successful candidate will engage with customers in the US market through inbound and outbound calls, assisting with overdue accounts, negotiating repayment arrangements, and providing suitable solutions in line with company policies and procedures.

This role requires strong communication skills, resilience, problem-solving ability, and the confidence to manage difficult conversations in a fast-paced, target-driven environment.

Key Responsibilities:

• Manage inbound and outbound customer interactions
• Engage with customers regarding overdue accounts and payment arrangements
•  Engage with customers regarding overdue accounts and payment arrangements
• Understand customer circumstances and identify suitable solutions
• Negotiate repayment plans professionally and effectively
• Accurately update customer accounts using multiple systems and tools
• Deliver excellent customer service while meeting quality and productivity targets

Minimum Requirements:

• Matric / NQF Level 4
• Minimum 12 months’ collections experience
• Strong communication and negotiation skills
• Computer literacy and ability to work across multiple systems
• Ability to work in a structured and performance-driven environment
• Willingness to work rotational shifts, including weekends and public holidays

Customer Support Agent – Aviation

We are looking for customer-focused, detail-oriented individuals to join our team as Customer Support Agents in the aviation industry.

The successful candidate will assist customers across voice and email channels with flight bookings, ticketing, rebooking, cancellations, and travel-related enquiries while delivering exceptional service in a fast-paced airline environment.

This role requires strong communication skills, attention to detail, and the ability to work within a structured, performance-driven contact centre environment.

Key Responsibilities:

• •Assist customers with flight bookings, ticketing, flight changes, and travel-related enquiries
• Provide accurate flight and fare information
• Handle customer interactions professionally across voice and email channels
• Process bookings using GDS and airline systems
• Deliver excellent customer service while meeting quality and productivity standards
• Work in a high-volume, fast-paced operational environment

Minimum Requirements:

• Matric / NQF Level 4
• Minimum 6 months’ experience within Travel, Tourism, Hospitality, or Aviation
• Experience working on GDS systems such as Amadeus, Galileo, Sabre, or similar reservation systems

Working Hours:
This role operates within a 24/7/365 rotational shift environment, including day shifts, night shifts, weekends, and public holidays.