Merchants Recruitment Listings

Work with the Best

Are you ready to take the next step in your Career?

The purpose of this role is to support the design, development, implementation, maintenance, and continuous improvement of learning solutions across the business. The Junior Instructional Designer partners with business stakeholders, subject matter experts, project managers, and Learning & Development teams to create engaging, effective, and business-aligned learning interventions that support employee performance and organizational objectives

1. 1. Learning Needs Analysis & Solution Design

• Support multiple internal learning projects of varying size and complexity.
• Consult with stakeholders, subject matter experts, and internal partners to identify learning needs and define success measures.
• Conduct learning needs assessments and recommend appropriate training interventions.
• Evaluate existing training initiatives and identify opportunities for enhancement and improvement.
• Assist in the development of instructional design strategies aligned to business requirements.

1. 2. Learning Content Development

• Design and develop end-to-end learning solutions.
• Create participant guides, facilitator guides, presentations, job aids, reference materials, assessments, and supporting learning assets.
• Develop learning content for instructor-led, virtual, blended, and digital learning environments.
• Produce engaging learning experiences using adult learning principles and instructional design methodologies.
• Create and maintain storyboards for learning content development.

1. 3. Learning Delivery Support

• Facilitate or support Train-the-Trainer (TTT) sessions as required.
• Support the implementation of new learning solutions and training programs.
• Assist with virtual learning delivery and facilitation where required.
• Work with facilitators and operational teams to ensure successful learning implementation

1. 4. Quality Assurance & Continuous Improvement

• Validate training content and learning solutions with the Training Design Manager throughout the design and development lifecycle.
• Participate in post-implementation reviews and learning evaluations.
• Analyse learner feedback and performance outcomes to improve training effectiveness.
• Ensure training materials meet established instructional design standards and quality requirements.
• Conduct regular reviews of learning content to maintain relevance and business alignment.

1. 5. Content Maintenance & Governance

• Maintain, review, and update existing learning content and training materials.
• Ensure training content aligns with Learning and Development strategies and business requirements.
• Support the development and maintenance of instructional design standards, templates, and style guides.
• Incorporate approved business changes, trainer feedback, and priority change requests into training materials.
• Ensure version control and document management standards are maintained.

1. 6 Collaboration & Project Support

• Collaborate cross-functionally with project managers, operational teams, SMEs, and stakeholders.
• Support project planning and execution to meet timelines and deliverables.
• Participate in learning design discussions and continuous improvement initiatives.
• Communicate progress, risks, and dependencies to relevant stakeholders.
• Contribute to achieving Learning and Development departmental objectives.

Requirements

• Minimum 3+ years' experience applying adult learning principles and instructional design methodologies.
• Adult Education diploma, certificate, or degree.
• Knowledge of adult learning theories and learning evaluation methodologies.
• Experience developing digital and instructor-led training content.
• Experience with eLearning development tools and content creation technologies

Work With The Best

Are you ready to take the next step in your career?

To design, develop, implement, and continuously improve high-quality learning solutions that support business objectives, operational performance, and learner capability. The role partners with business leaders, stakeholders, and Subject Matter Experts (SMEs) to create engaging, effective, and measurable learning experiences using adult learning principles, instructional design methodologies, and digital learning technologies.

1.  Learning Design and Development

• Participate in multiple learning projects of varying size and complexity.
• Design and develop end-to-end learning solutions aligned to business and operational requirements.
• Develop virtual instructor-led training (VILT), eLearning modules, blended learning programmes, and learning pathways.
• Apply adult learning principles and instructional design methodologies to create effective learning experiences.
• Create learning assets including facilitator guides, learner workbooks, presentations, job aids, assessments, and reference materials.
• Develop scripts, storyboards, and multimedia learning content.

1. Training Need Analyses

• Consult with SMEs, business leaders, and stakeholders to identify learning and performance needs.
• Conduct learning needs analyses and recommend appropriate learning interventions.
• Define measurable learning objectives and success criteria.

• Translate business requirements into structured learning solutions.

1. Learning Quality Governance

• Validate learning content and solutions in partnership with the Training Design Manager.

• Ensure learning materials meet Merchants DATA quality standards and instructional design requirements.
• Review and update learning content regularly to maintain relevance and effectiveness.

1. Learning Delivery Support

• Lead and facilitate Train-the-Trainer (TTT) sessions where required.
• Support trainers and facilitators with learning implementation and delivery readiness.
• Provide guidance on instructional methodology and learning best practice.
• Facilitate virtual learning sessions using approved collaboration platforms.

1. Evaluation and Continuous Improvement

• Conduct learning evaluations and analyse feedback to measure effectiveness.
• Track learning outcomes and identify opportunities for improvement.
• Implement enhancements based on learner feedback, stakeholder input, and business performance data.
• Support continuous improvement initiatives aligned to the Learning & Development strategy

1.  Vendor and stakeholder Management

• Evaluate external learning vendors, consultants, and training providers.
• Provide recommendations regarding external learning solutions and resources.
• Build and maintain effective relationships with stakeholders, SMEs, and business leaders.
• Ensure alignment between learning initiatives and business objectives.

1. Learning technology and information

• Develop digital learning content using approved authoring tools.
• Leverage learning technologies to enhance learner engagement and accessibility.
• Maintain awareness of industry trends, emerging technologies, and instructional design best practices.
• Contribute to innovation within the learning design function

Requirements

• Diploma, Certificate or Degree in Adult Education, Instructional Design, Learning & Development or related field
• Adult Learning Principles
• eLearning Design Methodologies
• Learning Technologies and Platforms
• Minimum 3 years' instructional design experience
• Vyond, Articulate 360, Microsoft Office 365 / WebEx and Microsoft Teams

Now Hiring: Customer Service Agents

Are you passionate about delivering exceptional customer experiences? Join our team supporting a leading digital banking brand.

In this role, you will assist customers with everyday banking queries, handle fraud-related concerns, and manage transaction disputes in a fast-paced, customer-focused environment aligned with Canadian business hours.

Key Responsibilities

• Assist customers with their accounts and general banking inquiries

• Provide accurate, professional, and empathetic support via phone, email, and chat

• Investigate and resolve fraud alerts and transaction disputes

• Document cases clearly while following compliance and data security procedures

• Escalate complex cases when necessary and collaborate with internal fraud teams

Requirements

• Fluent in English (spoken and written)

• 12 months of call centre experience (banking or financial services experience is advantageous)

• Matric / NQF Level 4 

• Strong attention to detail and problem-solving skills

• Ability to remain calm and professional in sensitive or high-pressure situations

• Comfortable working with multiple systems and digital tools

We are looking for customer-focused individuals to join a dynamic banking environment supporting customers.

As a Customer Care Specialist, you will act as the first point of contact for customers, providing exceptional service while assisting with account-related queries, product information, customer requests, and complaint resolution. You will engage with customers professionally, identify their needs, ask probing questions, and utilise multiple systems to provide accurate solutions.

Minimum Requirements:

✔ Matric / NQF Level 4 
✔ Minimum 12 months Customer Service experience
✔ Experience within Retail, Hospitality, Banking, Contact Centre or high-end service environments advantageous
✔ Excellent English communication skills (spoken and written)
✔ Computer literacy and ability to work across multiple systems
✔ Typing speed of 25 wpm minimum
✔ Strong attention to detail and multitasking skills

Based Sandton/Alexandra

Customer Support Agent – Aviation

We are looking for customer-focused, detail-oriented individuals to join our team as Customer Support Agents in the aviation industry.

The successful candidate will assist customers across voice and email channels with flight bookings, ticketing, rebooking, cancellations, and travel-related enquiries while delivering exceptional service in a fast-paced airline environment.

This role requires strong communication skills, attention to detail, and the ability to work within a structured, performance-driven contact centre environment.

Key Responsibilities:

• •Assist customers with flight bookings, ticketing, flight changes, and travel-related enquiries
• Provide accurate flight and fare information
• Handle customer interactions professionally across voice and email channels
• Process bookings using GDS and airline systems
• Deliver excellent customer service while meeting quality and productivity standards
• Work in a high-volume, fast-paced operational environment

Minimum Requirements:

• Matric / NQF Level 4
• Minimum 6 months’ experience within Travel, Tourism, Hospitality, or Aviation
• Experience working on GDS systems such as Amadeus, Galileo, Sabre, or similar reservation systems

Working Hours:
This role operates within a 24/7/365 rotational shift environment, including day shifts, night shifts, weekends, and public holidays.

Based in Parktown