Merchants Recruitment Listings

Work With The Best

Our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.

If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.

We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.

Position Overview

As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Client/Customer Experience:

• Ensures all oral and written communication, including email, consistently demonstrates a professional and friendly tone, maintaining faultless grammar and spelling standards (where applicable).
• Offers a solution-based approach to all customer interactions tailored to the needs of the individual customer.
• Responds to all customers with willingness and appropriate tone and language
• Ensures follow-up action is taken when necessary and provides feedback to the customer.
• Ensures own product, system, process and policy knowledge is current.

Operational Excellence:

• Adheres to scheduled shifts, rostered start times, end times, break times and any scheduled activities.
• Is available to manage all customer interactions as rostered within parameters, inclusive of calls, emails and other tasks.
• Takes care to ensure own safety and health at work, and to avoid adversely affecting the safety or health of any other person at work.
• Brings any out-of-line situations to the attention of management, including equipment failure.
• Captures all customer details and data relevant to the call or service intervention efficiently and accurately.
• Adheres to all Call Centre Policies, Procedures, Codes of Conduct and legislative requirements
• Resolves all customer queries within acceptable time frames
• In a sales environment, to meet and exceed sales, productivity and customer satisfaction targets, as well as any other performance target.

Requirements

• Matric/NQF equivalent
• 6 months Contact Centre experience or 6 months customer service experience
• Navigation of a PC & Windows application
• MS Excel & Outlook Numeracy – addition & subtraction, formula for calculating %
• Fluent in English and another official South African  language preferably Afrikaans, isiZulu, seSotho
• Able and willing to work rotational shifts
• General understanding of the NCA   
• Valid driver’s license (advantageous)

Finance  Call Centre

About the Role

Join our dynamic team delivering world-class customer service for a leading international bank. As the first point of contact for US-based customers, you will handle inbound calls, respond to account and loan inquiries, manage service requests, resolve complaints, and build strong customer relationships.

Your role will require listening, problem-solving, and navigating multiple systems to deliver solutions quickly, accurately, and with empathy.

Key Responsibilities

• Engage in professional conversations to understand customer needs.
• Ask relevant questions to identify the root cause of issues.
• Use banking tools and systems to process requests and provide accurate information.
• Handle service-related concerns, complaints, and account queries.
• Upsell and cross-sell relevant products where appropriate.
• Maintain confidentiality and accuracy in all customer interactions.

Minimum Requirements

Education:

• Matric / NQF Level 4

Experience:

• At least 12 months’ customer service experience
• Contact Centre experience advantageous
• Clear Credit, criminal, and fraud checks
• Education verification (NQF Level 4)

 Skills Required:

• Computer literacy (MS Excel, Word, Outlook)
• Typing speed: 25 wpm @ 85% accuracy
• Internet navigation skills

• Mathematical literacy
• Excellent English (spoken & written)
• Strong multitasking ability
• Attention to detail, resilience, logical thinking, and problem-solving
• Cultural awareness and rapport-building skills
• Ability to upsell and cross-sell products
• Based in Centurion

Work With The Best

At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.

If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.

We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.

Are you ready to take the next step in your career?

Reponsible for overall Financial Management of the Merchants South Africa and to provide advice and guidance to the South African Leadership and Finance Teams.

Ensure Group Financial Management and Reporting meets or exceeds NTT MEA and Merchants Group requirements.

To ensure the appropriate Financial Policies and Standards are set and adhered to.

To provide input, advice and guidance on Financial and Commercial issues to the South African Leadership Team.

To ensure that Corporate Governance is in place for all the legal entities and that the appropriate meetings and reporting is adhered to.

To be involved in all vendor contract negotiations.

To ensure our payroll department meets or exceeds our Peoples expectations and meets Group and regulatory requirements

Main Duties / Key Accountabilities

Strategy

• Participate in the development and execution of the Merchants South Africa Strategy.
• Ensure that the Strategy is consistent with prudent Financial Practice and meets the requirements of the Merchants Group the NTT  Group and its reporting requirements as a public company.

Management

• Participate in the Merchants South Africa Leadership Team.
• Provide advice and guidance to the heads of the Merchants Operating Units and the MD.
• Mentor and provide advice and guidance to the Finance Team

Go To Market

• Provide support and Financial input for all Customer acquisition and Customer development activities. Ensure that Customer Statutory Financial Requirements are aNTT ressed in Merchants transactions with that customer.

Financial Success

• Oversee the preparation of the annual budgets in required timelines and presentation to the Merchants Group.
• Ensure that monthly reporting and forecasting to the Merchants Group and NTT  MEA is on time and materially accurate.

• Continuously review progress and ensure that all steps are being taken to ensure that the Merchants Soiuth Africa entitie/s are Financially Sound and to ensure any significant issues are flagged to the Merchanst Group and NTT  Group Finance and Risk Functions.
• To provide advice and guidance to the managers to assist them in achieving their targets.
• To ensure the annual external audit and internal audits are successfully completed by the Group Auditors with no significant issues. 
• To ensure that Merchants South Africa Working Capital Managemnt meets MEA and Group targets.

Customer Satisfaction

• To be the Executive Sponsor on selected Customers and work with the account team to ensure that the customer’s expectations are met or exceeded.
• To assist the Business Development and Operations Teams in dealing with Financial issues and proposals that impact existing customers.
• To help identify issues that impact the customer’s willingness to pay their invoices and work with the appropriate management to aNTT ress the issues

• CA / MBA / Masters in Commerce with min 10 years Financial Experience or equivalent.
• Senior financial management experience in Service and/or IT Industries, contact centre experience is a bonus.
• Proven Financial Managemnt Experience to global standards.
• Executive Committee experience is desirable.
• Experience in negotiating contracts is desirable.

Customer Support Agent – Aviation

We are looking for customer-focused, detail-oriented individuals to join our team as Customer Support Agents in the aviation industry.

The successful candidate will assist customers across voice and email channels with flight bookings, ticketing, rebooking, cancellations, and travel-related enquiries while delivering exceptional service in a fast-paced airline environment.

This role requires strong communication skills, attention to detail, and the ability to work within a structured, performance-driven contact centre environment.

Key Responsibilities:

• •Assist customers with flight bookings, ticketing, flight changes, and travel-related enquiries
• Provide accurate flight and fare information
• Handle customer interactions professionally across voice and email channels
• Process bookings using GDS and airline systems
• Deliver excellent customer service while meeting quality and productivity standards
• Work in a high-volume, fast-paced operational environment

Minimum Requirements:

• Matric / NQF Level 4
• Minimum 6 months’ experience within Travel, Tourism, Hospitality, or Aviation
• Experience working on GDS systems such as Amadeus, Galileo, Sabre, or similar reservation systems

Working Hours:
This role operates within a 24/7/365 rotational shift environment, including day shifts, night shifts, weekends, and public holidays.

Based in Parktown

Now Hiring: Customer Service Agents

Are you passionate about delivering exceptional customer experiences? Join our team supporting a leading digital banking brand.

In this role, you will assist customers with everyday banking queries, handle fraud-related concerns, and manage transaction disputes in a fast-paced, customer-focused environment aligned with Canadian business hours.

Key Responsibilities

• Assist customers with their accounts and general banking inquiries

• Provide accurate, professional, and empathetic support via phone, email, and chat

• Investigate and resolve fraud alerts and transaction disputes

• Document cases clearly while following compliance and data security procedures

• Escalate complex cases when necessary and collaborate with internal fraud teams

Requirements

• Fluent in English (spoken and written)

• 12 months of call centre experience (banking or financial services experience is advantageous)

• Matric / NQF Level 4 

• Strong attention to detail and problem-solving skills

• Ability to remain calm and professional in sensitive or high-pressure situations

• Comfortable working with multiple systems and digital tools

Join Our Team as a Debt Collections Agent – Automotive Banking Industry 

Are you passionate about delivering excellent customer service and building a rewarding career in the banking industry? We’re looking for motivated individuals to join our dynamic Debt Collections team, providing exceptional service to clients while maintaining accuracy and professionalism.

Purpose of the Role

To deliver outstanding customer service within the automotive banking sector by recovering overdue accounts, maintaining accurate records, resolving discrepancies, and ensuring a positive client experience.

Minimum Requirements

Education:

• Matric / NQF Level 4 (essential).

Experience:

• Minimum 12 months of Debt Collections experience, ideally within banking or early-stage collections.

Skills & Competencies

• Technical proficiency: Confident using computers, navigating the internet, and working with MS Excel, Word, and Outlook.
• Communication: Excellent verbal and written English skills.
• Adaptability: Strong multitasking ability and attention to detail.

Working Hours & Shifts

• Rotational night-shift environment (24/7/365) aligned with US hours..

Background Checks

• Clear credit and criminal record required.
• Based Sandton/Alexandra