Merchants Recruitment Listings

Customer Support Agent – Aviation

We are looking for customer-focused, detail-oriented individuals to join our team as Customer Support Agents in the aviation industry.

The successful candidate will assist customers across voice and email channels with flight bookings, ticketing, rebooking, cancellations, and travel-related enquiries while delivering exceptional service in a fast-paced airline environment.

This role requires strong communication skills, attention to detail, and the ability to work within a structured, performance-driven contact centre environment.

Key Responsibilities:

• •Assist customers with flight bookings, ticketing, flight changes, and travel-related enquiries
• Provide accurate flight and fare information
• Handle customer interactions professionally across voice and email channels
• Process bookings using GDS and airline systems
• Deliver excellent customer service while meeting quality and productivity standards
• Work in a high-volume, fast-paced operational environment

Minimum Requirements:

• Matric / NQF Level 4
• Minimum 6 months’ experience within Travel, Tourism, Hospitality, or Aviation
• Experience working on GDS systems such as Amadeus, Galileo, Sabre, or similar reservation systems

Working Hours:
This role operates within a 24/7/365 rotational shift environment, including day shifts, night shifts, weekends, and public holidays.

Based in Parktown

The purpose of this role is to provide the day-to-day customer service for our banking customers.

Our service channels are Voice and Chat. Our customer promise is to deliver excellent customer services within the banking industry to satisfy customer requests, build customer relationships, develop, and retain customers; whilst inspiring confidence in their ability and confidentiality of information being dealt with. We are the first point of contact for our Banking customers, taking inbound calls for, amongst other things, onboarding customers, processing payments, responding to customer enquiries, managing customer fraud queries and complaints, resolving customer issues, handling product requests, customer contact fulfilment, handling customer complaints and claims, and contact documentation with specific reference to different banking accounts.

The 2 primary responsibilities are as follows:

1. Manage Query Resolutions - Provide information on product. - Guide customers on process. - Educate customers on digital experience of the Mobile App - Escalate exceptions which require investigations to Back Office including but not limited to Fraud, Deceased Estates, Disputes and Court Order Payments

2. Manage Complaints - Receive and create a case for complaint from our customer channels. - Track progress of complaint across the bank - Report on all complaints to Customer Committee - Identify reportable complaints and escalate priority. - Ensure regulatory standards. - Escalate complaints to specialists as is necessary.

Client Defined Services are: (i) Conversations to understand customer needs; then (ii) Asking questions to ascertain the root cause of the issue or need (iii) Effectively using tools to respond to customer enquiries, including banking requests, provide account and loan information, handle service and new business-related concerns or complaints, etc.

Requirements

12 Months Banking Experience

Matric certificate or NQF Level 4

Neutral and clear tone

Clear ITC & Criminal record.

Working hours are:

*Training: Monday to Friday, 08h00 to 17h00

*Live: Rotational shifts - Monday to Sunday, 06h00am to 15h00pm - 13h30pm to 22h00pm -& 22h00pm to 06h30am 

As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Responsibilities:

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.

To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.

Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.

Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.

Remain current on program and product information by being committed to continuous learning.

Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

Must have Matric/NQF L4

Min 6 months call centre experience

Previous Call Centre, Retail, customer facing experience highly recommended

Speaks English

Able and willing to work rotational shifts

Oral and Written Communication

Business writing chat skill required

Customer Service Orientation

Attention to Detail

Problem Solving

Adaptability

Resilience

Able and willing to work rotational shifts

Based In Western Cape - Woodstock

As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Responsibilities:

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.

To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.

Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.

Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.

Remain current on program and product information by being committed to continuous learning.

Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

Must have Matric/NQF L4

Min 6 months call centre experience

Previous Call Centre, Retail, customer facing experience highly recommended

Speaks English

Able and willing to work rotational shifts

Oral and Written Communication

Business writing chat skill required

Customer Service Orientation

Attention to Detail

Problem Solving

Adaptability

Resilience

Able and willing to work rotational shifts

Based In Western Cape - Woodstock

Customer Service Agent 

We are looking for candidates who have a keen interest in solving customer issues and answering questions whilst being committed to delivering exceptional customer service in a caring and considerate manner.

In short , we are looking for a commitment to make every customer interaction enjoyable !

What you will be doing. 

The purpose of ROLE is to satisfy all CLIENT contact-handling functions in support of all client defined Services, by engaging with the customer base through relationship building.

First call resolution and exceptional service delivery
Consultant’s handling inbound Calls, Chats and/or Emails from Customers who seek assistance or information on merchandise, prior orders or for any other reason related to CLIENT’s e-commerce business

Support of outbound sales event invitations via Email or telephone

Any additional services provided requested from the CLIENT from time to time.

REQUIREMENTS : 

Min 6 - 12 months customer service experience within contact centre

Must have matric or NQF Level 4

Excellent written and verbal communication

Willing to work rotational shift - UK Hours 

We are looking for customer-focused individuals to join a dynamic banking environment supporting customers.

As a Customer Care Specialist, you will act as the first point of contact for customers, providing exceptional service while assisting with account-related queries, product information, customer requests, and complaint resolution. You will engage with customers professionally, identify their needs, ask probing questions, and utilise multiple systems to provide accurate solutions.

Minimum Requirements:

✔ Matric / NQF Level 4 
✔ Minimum 12 months Customer Service experience
✔ Experience within Retail, Hospitality, Banking, Contact Centre or high-end service environments advantageous
✔ Excellent English communication skills (spoken and written)
✔ Computer literacy and ability to work across multiple systems
✔ Typing speed of 25 wpm minimum
✔ Strong attention to detail and multitasking skills

Based Sandton/Alexandra

We are looking for customer-focused individuals to join a dynamic banking environment supporting customers.

As a Customer Care Specialist, you will act as the first point of contact for customers, providing exceptional service while assisting with account-related queries, product information, customer requests, and complaint resolution. You will engage with customers professionally, identify their needs, ask probing questions, and utilise multiple systems to provide accurate solutions.

Minimum Requirements:

✔ Matric / NQF Level 4 
✔ Minimum 12 months Customer Service experience
✔ Experience within Retail, Hospitality, Banking, Contact Centre or high-end service environments advantageous
✔ Excellent English communication skills (spoken and written)
✔ Computer literacy and ability to work across multiple systems
✔ Typing speed of 25 wpm minimum
✔ Strong attention to detail and multitasking skills

Based Sandton/Alexandra

Loblaw AD                                                                                                                                                                                                                          Looking for a job to challenge your excellent customer service skills? Look no further.....

We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

Job Description:

• Moderate all customer reviews and respond to email queries in English.
• Meets or exceeds quality and productivity goals assigned by management.
• Demonstrates clear and polite written and oral communication.
• Maintains a positive and professional demeanour and portrays the company in a positive light.
• Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
• Follows company policies and processes in order to process customer requests appropriately.
• Demonstrates knowledge and use of departmental resources, policies, and procedures.
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
• Proactively communicates system and process issues, and customer feedback trends to management.
• Exceeds customer expectations by going above and beyond.
• All other duties as assigned.

What we require:

• Grade 12 or NQF Level 4.
• Criminal and credit clear.
• Strong command of the English language and French Language.
• English written and verbal fluency, suitable for an international client.
• Willing to work evening shifts/weekends.
• Exceptional customer service experience.
• At least 6 months call centre experience.
• Previous international call centre experience for at least 6-12 months highly advantageous.

Now Hiring: Customer Service Agents

Are you passionate about delivering exceptional customer experiences? Join our team supporting a leading digital banking brand.

In this role, you will assist customers with everyday banking queries, handle fraud-related concerns, and manage transaction disputes in a fast-paced, customer-focused environment aligned with Canadian business hours.

Key Responsibilities

• Assist customers with their accounts and general banking inquiries

• Provide accurate, professional, and empathetic support via phone, email, and chat

• Investigate and resolve fraud alerts and transaction disputes

• Document cases clearly while following compliance and data security procedures

• Escalate complex cases when necessary and collaborate with internal fraud teams

Requirements

• Fluent in English (spoken and written)

• 12 months of call centre experience (banking or financial services experience is advantageous)

• Matric / NQF Level 4 

• Strong attention to detail and problem-solving skills

• Ability to remain calm and professional in sensitive or high-pressure situations

• Comfortable working with multiple systems and digital tools

As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

• Must have Matric/NQF L4
• Min 6 months call centre experience
• Previous Call Centre, Retail, customer facing experience highly recommended
• Speaks English
• Able and willing to work rotational shifts
• Oral and Written Communication
• Business writing chat skill required
• Customer Service Orientation
• Attention to Detail
• Problem Solving
• Adaptability
• Resilience
• Able and willing to work rotational shifts
• Based In Western Cape - Woodstock