Merchants Recruitment Listings

English-Speaking Customer Experience Agents

Ready to turn your communication skills into a powerful career move? Join a high-performing team supporting a top Canadian digital banking brand—where every interaction matters and your growth is a priority.

Key Responsibilities:
• Be the trusted voice for customers managing their accounts & Mastercard services
• Investigate fraud cases and resolve transaction disputes with precision
• Deliver outstanding support via phone, email, and chat
• Handle sensitive situations with empathy, professionalism, and confidence
• Work closely with fraud and internal teams to solve complex issues

Requirements:
• Fluent in English with strong communication skills
• 6–12 months experience in customer service or call centres
• Detail-driven with strong analytical thinking
• Calm under pressure and solution-focused
• Digitally confident and quick to learn new systems

Why You’ll Love It Here:
• You’re not just answering calls—you’re protecting customers
• Solve real problems and make a meaningful impact daily
• Build trust and grow your professional skillset
• Structured onboarding to set you up for success
• Real career progression opportunities
• Inclusive, diverse, and people-first culture
• Stable schedule aligned to Canadian business hours

Apply today and step into a role where your skills, voice, and ambition truly matter.

English-Speaking Customer Experience Agents

Ready to turn your communication skills into a powerful career move? Join a high-performing team supporting a top Canadian digital banking brand—where every interaction matters and your growth is a priority.

Key Responsibilities:
• Be the trusted voice for customers managing their accounts & Mastercard services
• Investigate fraud cases and resolve transaction disputes with precision
• Deliver outstanding support via phone, email, and chat
• Handle sensitive situations with empathy, professionalism, and confidence
• Work closely with fraud and internal teams to solve complex issues

Requirements:
• Fluent in English with strong communication skills
• 6–12 months experience in customer service or call centres
• Detail-driven with strong analytical thinking
• Calm under pressure and solution-focused
• Digitally confident and quick to learn new systems

Why You’ll Love It Here:
• You’re not just answering calls—you’re protecting customers
• Solve real problems and make a meaningful impact daily
• Build trust and grow your professional skillset
• Structured onboarding to set you up for success
• Real career progression opportunities
• Inclusive, diverse, and people-first culture
• Stable schedule aligned to Canadian business hours

Apply today and step into a role where your skills, voice, and ambition truly matter.

The purpose of this role is to provide the day-to-day customer service for our banking customers.

Our service channels are Voice and Chat. Our customer promise is to deliver excellent customer services within the banking industry to satisfy customer requests, build customer relationships, develop, and retain customers; whilst inspiring confidence in their ability and confidentiality of information being dealt with. We are the first point of contact for our Banking customers, taking inbound calls for, amongst other things, onboarding customers, processing payments, responding to customer enquiries, managing customer fraud queries and complaints, resolving customer issues, handling product requests, customer contact fulfilment, handling customer complaints and claims, and contact documentation with specific reference to different banking accounts.

The 2 primary responsibilities are as follows:

1. Manage Query Resolutions - Provide information on product. - Guide customers on process. - Educate customers on digital experience of the Mobile App - Escalate exceptions which require investigations to Back Office including but not limited to Fraud, Deceased Estates, Disputes and Court Order Payments

2. Manage Complaints - Receive and create a case for complaint from our customer channels. - Track progress of complaint across the bank - Report on all complaints to Customer Committee - Identify reportable complaints and escalate priority. - Ensure regulatory standards. - Escalate complaints to specialists as is necessary.

Client Defined Services are: (i) Conversations to understand customer needs; then (ii) Asking questions to ascertain the root cause of the issue or need (iii) Effectively using tools to respond to customer enquiries, including banking requests, provide account and loan information, handle service and new business-related concerns or complaints, etc.

Requirements

12 Months Banking Experience

Matric certificate or NQF Level 4

Neutral and clear tone

Clear ITC & Criminal record.

Working hours are:

*Training: Monday to Friday, 08h00 to 17h00

*Live: Rotational shifts - Monday to Sunday, 06h00 to 15h00, 13h30 to 22h00, 22h00 to 06h30

The purpose of this role is to provide the day-to-day customer service for our banking customers.

Our service channels are Voice and Chat. Our customer promise is to deliver excellent customer services within the banking industry to satisfy customer requests, build customer relationships, develop, and retain customers; whilst inspiring confidence in their ability and confidentiality of information being dealt with. We are the first point of contact for our Banking customers, taking inbound calls for, amongst other things, onboarding customers, processing payments, responding to customer enquiries, managing customer fraud queries and complaints, resolving customer issues, handling product requests, customer contact fulfilment, handling customer complaints and claims, and contact documentation with specific reference to different banking accounts.

The 2 primary responsibilities are as follows:

1. Manage Query Resolutions - Provide information on product. - Guide customers on process. - Educate customers on digital experience of the Mobile App - Escalate exceptions which require investigations to Back Office including but not limited to Fraud, Deceased Estates, Disputes and Court Order Payments

2. Manage Complaints - Receive and create a case for complaint from our customer channels. - Track progress of complaint across the bank - Report on all complaints to Customer Committee - Identify reportable complaints and escalate priority. - Ensure regulatory standards. - Escalate complaints to specialists as is necessary.

Client Defined Services are: (i) Conversations to understand customer needs; then (ii) Asking questions to ascertain the root cause of the issue or need (iii) Effectively using tools to respond to customer enquiries, including banking requests, provide account and loan information, handle service and new business-related concerns or complaints, etc.

Requirements

12 Months Banking Experience

Matric certificate or NQF Level 4

Neutral and clear tone

Clear ITC & Criminal record.

Working hours are:

*Training: Monday to Friday, 08h00 to 17h00

*Live: Rotational shifts - Monday to Sunday, 06h00 to 15h00, 13h30 to 22h00, 22h00 to 06h30

We are looking for candidates who have a keen interest in solving customer issues and answering questions whilst being committed to delivering exceptional customer service in a caring and considerate manner.

In short, we are looking for a commitment to make every customer interaction enjoyable!

What you will be doing. 

The purpose of ROLE is to satisfy all CLIENT contact-handling functions in support of all client defined Services, by engaging with the customer base through relationship building.

First call resolution and exceptional service delivery
Consultant’s handling inbound Calls, Chats and/or Emails from Customers who seek assistance or information on merchandise, prior orders or for any other reason related to CLIENT’s e-commerce business

Support of outbound sales event invitations via Email or telephone

Any additional services provided requested from the CLIENT from time to time.

REQUIREMENTS : 

Min 6 - 12 months customer service experience within contact centre

Must have matric or NQF Level 4

Excellent written and verbal communication

Finance  Call Centre

About the Role

Join our dynamic team delivering world-class customer service for a leading international bank. As the first point of contact for US-based customers, you will handle inbound calls, respond to account and loan inquiries, manage service requests, resolve complaints, and build strong customer relationships.

Your role will require listening, problem-solving, and navigating multiple systems to deliver solutions quickly, accurately, and with empathy.

Key Responsibilities

• Engage in professional conversations to understand customer needs.
• Ask relevant questions to identify the root cause of issues.
• Use banking tools and systems to process requests and provide accurate information.
• Handle service-related concerns, complaints, and account queries.
• Upsell and cross-sell relevant products where appropriate.
• Maintain confidentiality and accuracy in all customer interactions.

Minimum Requirements

Education:

• Matric / NQF Level 4

Experience:

• At least 12 months’ customer service experience
• Contact Centre experience advantageous
• Clear Credit, criminal, and fraud checks
• Education verification (NQF Level 4)

 Skills Required:

• Computer literacy (MS Excel, Word, Outlook)
• Typing speed: 25 wpm @ 85% accuracy
• Internet navigation skills

• Mathematical literacy
• Excellent English (spoken & written)
• Strong multitasking ability
• Attention to detail, resilience, logical thinking, and problem-solving
• Cultural awareness and rapport-building skills
• Ability to upsell and cross-sell products
• Based in Centurion

WE ARE HIRING: Soft Sales / Telesales Agent (Medical Industry)

Are you an energetic communicator with experience in telesales or soft sales within the medical industry? Join our growing team and help us deliver exceptional service to clients across international markets.

✨ Requirements:

• 6–12 months Soft Sales or Telesales experience (Medical industry experience advantageous)
• Matric / NQF Level 4
• Strong communication and rapport-building skills
• Ability to work international hours
• Target-driven, professional, and customer-focused
• Ability to learn product knowledge quickly

As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Responsibilities:

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.

To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.

Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.

Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.

Remain current on program and product information by being committed to continuous learning.

Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

Must have Matric/NQF L4

Min 6 months call centre experience

Previous Call Centre, Retail, customer facing experience highly recommended

Speaks English

Able and willing to work rotational shifts

Oral and Written Communication

Business writing chat skill required

Customer Service Orientation

Attention to Detail

Problem Solving

Adaptability

Resilience

Able and willing to work rotational shifts

Based In Western Cape - Woodstock

he purpose of this role is to provide the day-to-day customer service for our banking customers.

Our service channels are Voice and Chat. Our customer promise is to deliver excellent customer services within the banking industry to satisfy customer requests, build customer relationships, develop, and retain customers; whilst inspiring confidence in their ability and confidentiality of information being dealt with. We are the first point of contact for our Banking customers, taking inbound calls for, amongst other things, onboarding customers, processing payments, responding to customer enquiries, managing customer fraud queries and complaints, resolving customer issues, handling product requests, customer contact fulfilment, handling customer complaints and claims, and contact documentation with specific reference to different banking accounts.

The 2 primary responsibilities are as follows:

1. Manage Query Resolutions - Provide information on product. - Guide customers on process. - Educate customers on digital experience of the Mobile App - Escalate exceptions which require investigations to Back Office including but not limited to Fraud, Deceased Estates, Disputes and Court Order Payments

2. Manage Complaints - Receive and create a case for complaint from our customer channels. - Track progress of complaint across the bank - Report on all complaints to Customer Committee - Identify reportable complaints and escalate priority. - Ensure regulatory standards. - Escalate complaints to specialists as is necessary.

Client Defined Services are: (i) Conversations to understand customer needs; then (ii) Asking questions to ascertain the root cause of the issue or need (iii) Effectively using tools to respond to customer enquiries, including banking requests, provide account and loan information, handle service and new business-related concerns or complaints, etc.

Requirements

12 Months Banking Experience

Matric certificate or NQF Level 4

Neutral and clear tone

Clear ITC & Criminal record.

Working hours are:

*Training: Monday to Friday, 08h00 to 17h00

*Live: Rotational shifts - Monday to Sunday, 06h00 to 15h00, 13h30 to 22h00, 22h00 to 06h30

Bilingual Customer Care Agents (English / French) 

Are you fluent in English and French and passionate about delivering exceptional customer experiences? In this role you will provide exceptional support to customers by assisting with account access, claims inquiries, and general administrative updates — ensuring every interaction delivers a seamless and professional experience  

Responsibilities 

Provide support via inbound calls, email, and chat

Assist with password resets, online registrations, and account updates

Deliver accurate solutions to customer queries in a professional manner

Guide customers on benefits, claims, account information, and retirement services

Use multiple systems while maintaining high-quality service standards

Minimum Requirements 

Matric / NQF Level 4 (SAQA accredited)

Legal right to work in South Africa (South African citizen, permanent resident, or valid work permit/visa)

Fluent in English and French (minimum CEFR B2 level)

12+ months Customer Service experience plus 6+ months Call Centre experience

Experience in Financial Services, Banking, Insurance, Retail, or similar environments (advantageous)

Typing speed of 30 WPM+

Strong computer literacy and multitasking ability 

What We’re Looking For 

Customer-focused individuals

Strong, confident communicators

Resilient and adaptable professionals

Ability to thrive in a fast-paced environment

Strong digital literacy and multitasking skills