Merchants Recruitment Listings

We specialize in providing card payment solutions tailored for small businesses. Our mission is to empower local businesses by offering reliable, efficient, and secure payment processing services. From flexible payment options to real-time analytics, we ensure that our clients can manage their transactions seamlessly and boost their business performance. Our solutions include next-day settlements, pay-by-link services, and integrated payment systems, all designed to make payments hassle-free.

About the Position

The Direct Sales Agent (United Kingdom Market) will primarily be responsible for expanding our current United Kingdom client base. We are seeking a highly motivated and results-driven sales professional with proven experience in cold calling to join our dynamic sales team. As a key contributor to our sales efforts, you will be responsible for canvassing our database of non-sold enquiries, identifying and pursuing new business opportunities, cultivating client relationships, and driving revenue growth. This role reports directly to the Head of Sales.

Fluency in Portuguese is a mandatory requirement, as the role involves engaging with Portuguese-speaking clients and markets.

Duties & Responsibilities

• Prospecting and Lead Generation: Call pre-existing leads from our CRM system and prepare those leads for the inbound sales team. Qualify leads using our sales process.
• Sales Presentations: Deliver compelling sales presentations to potential clients, showcasing the value proposition of our products/services. Tailor presentations to address the specific needs and challenges of prospective clients.
• Negotiation and Closing: Lead negotiations and close deals to meet or exceed sales targets. Collaborate with the inbound sales team to ensure seamless transition and delivery of products/services.
• Sales Reporting and Analysis: Maintain accurate and up-to-date sales records using CRM tools. Manage various company platforms such as Calendly and respond to client enquiries promptly. Analyze sales data to identify areas for improvement and implement strategies to enhance performance.
• Market Intelligence: Stay informed about industry trends, competitor activities, and market developments. Provide insights and recommendations to the team to adapt and refine sales strategies.

Qualifications & Work Experience

• Preferably a tertiary qualification in a business-related field.
• Impeccable command of the English language – both written and verbal.
• Fluency in Portuguese – both written and verbal – is required.
• In-depth knowledge of the payment solutions sector, especially in the United Kingdom, is preferred.
• 1 to 2 years of successful track record in cold calling and business development.
• 1 to 2 years of telephonic Portuguese sales experience conducting a minimum of 50 daily outbound calls.
• Computer proficiency (MS Office or Google Docs).
• Excellent customer relations experience, persuasive and motivated.
• Embrace challenges with a positive attitude and unwavering determination.
• Thrive under pressure, managing stress with composure.

Working Days/Hours

• Monday to Friday
• 9:00 am to 6:00 pm (UK Time)

Remuneration

• A full-time contract.
• Competitive remuneration package with commission.
• A company culture that values loyalty, hard work, dedication, high performance, and work-life balance.
• An opportunity to grow in your career by acquiring new skills and work experience.

Join Our Team as a Call Centre Agent (Customer Service Representative)
Location: JHB CBD | Shift Work: Rotational, including nights & weekends
Are you passionate about helping others? Do you thrive in fast-paced environments and love solving problems? If yes—we want YOU on our team!
________________________________________
What You'll Do
As a Call Centre Agent, you’ll be the friendly voice customers rely on. You'll handle queries with professionalism and empathy, ensuring every interaction leaves a positive impression.
Your daily role will include:
•  Resolving customer queries related to billing, connectivity, and general services
•  Providing tailored solutions and identifying upselling opportunities
•  Capturing call details accurately and efficiently
•  Mastering product knowledge to confidently assist every customer
•  Always delivering service with care, patience, and a smile—even over the phone!
________________________________________
What You Bring
•  Matric / NQF Level 4
•  6+ months experience in a customer service or call centre role (preferred)
•  Fluency in English, Zulu & Sotho or/and Afrikaans
•  Excellent communication, multitasking, and problem-solving skills
•  Availability for rotational shifts, including weekends and public holidays
•  A positive, can-do attitude and a genuine passion for helping others
_____Work Hours
•  7-day week, including weekends & holidays
•  Rotational shifts 
•  Dynamic and supportive team environment

Ready to Apply?
If you're resilient, tech-savvy, and ready to make a difference—this is your opportunity to shine in a high-energy, people-first call centre.
Apply now and be part of a team that’s powered by purpose and driven by passion.

Are you passionate about delivering exceptional service? Do you thrive in fast-paced environments where every call matters? We’re looking for Call Centre Agents (Customer Service Representatives) who are ready to represent our brand with professionalism, care, and enthusiasm.

About the Role:
As the first point of contact, you’ll be a trusted advisor to our customers—resolving queries, providing support, and ensuring every interaction is a positive experience. Whether it’s helping someone navigate a product or responding to a concern, your goal is simple: make every customer feel heard and valued.

Key Responsibilities:

• Provide accurate, efficient, and professional responses to customer inquiries.
• Handle complex queries with empathy and attention to detail.
• Capture and document all customer interactions thoroughly and accurately.
• Escalate issues when required, ensuring a seamless customer journey.
• Stay up to date on product knowledge and process changes.
• Uphold data confidentiality and comply with relevant service guidelines.

✅ Minimum Requirements:

• Matric / NQF Level 4 qualification.
• Minimum 6 months of contact centre experience (essential).
• Minimum 6 months of customer service experience.
• Comfortable with rotational shifts, including weekends and public holidays.
• Willing to work a 10-hour shift (including a 1-hour break).
• Day shift rotations range from 6:00 AM to Midnight.
• Night shift/graveyard rotations may apply.

What We’re Looking For:

• A genuine passion for delivering great customer experiences.
• Previous experience in an international call centre is a strong plus.
• Strong communication skills—verbal and written.
• Confident in navigating systems and multitasking on a PC.
• A proactive, team-oriented attitude.
• Calm, empathetic, and solution-focused in all customer interactions.
• Experience in food, retail, hospitality or similar customer-facing environments is an asset.

Are you passionate about delivering exceptional service? Do you thrive in fast-paced environments where every call matters? We’re looking for Call Centre Agents (Customer Service Representatives) who are ready to represent our brand with professionalism, care, and enthusiasm.

About the Role:
As the first point of contact, you’ll be a trusted advisor to our customers—resolving queries, providing support, and ensuring every interaction is a positive experience. Whether it’s helping someone navigate a product or responding to a concern, your goal is simple: make every customer feel heard and valued.

Key Responsibilities:

• Provide accurate, efficient, and professional responses to customer inquiries.
• Handle complex queries with empathy and attention to detail.
• Capture and document all customer interactions thoroughly and accurately.
• Escalate issues when required, ensuring a seamless customer journey.
• Stay up to date on product knowledge and process changes.
• Uphold data confidentiality and comply with relevant service guidelines.

✅ Minimum Requirements:

• Matric / NQF Level 4 qualification.
• Minimum 6 months of contact centre experience (essential).
• Minimum 6 months of customer service experience.
• Comfortable with rotational shifts, including weekends and public holidays.
• Willing to work a 10-hour shift (including a 1-hour break).
• Day shift rotations range from 6:00 AM to Midnight.
• Night shift/graveyard rotations may apply.

What We’re Looking For:

• A genuine passion for delivering great customer experiences.
• Previous experience in an international call centre is a strong plus.
• Strong communication skills—verbal and written.
• Confident in navigating systems and multitasking on a PC.
• A proactive, team-oriented attitude.
• Calm, empathetic, and solution-focused in all customer interactions.
• Experience in food, retail, hospitality or similar customer-facing environments is an asset.

Are you ready to take the next step in your customer service career?
Join our dynamic call centre team as a Customer Service Representative, where you'll act as a trusted Brand Ambassador and the first point of contact for our valued customers. If you’re passionate about helping people, solving problems, and creating positive customer experiences, we want to hear from you!

What You’ll Do:

• Deliver exceptional service by understanding customer needs and offering relevant, effective solutions.
• Handle inquiries and complaints with care, empathy, and professionalism.
• Respond to complex queries with confidence, using resources provided to ensure accurate resolutions.
• Accurately document each customer interaction and follow up where necessary.
• Stay informed on all product, policy, and process updates through ongoing training.
• Maintain confidentiality and always comply with data protection guidelines.

What You’ll Need:

• Matric / NQF Level 4 (or equivalent)
• Minimum 12 months of customer service experience, preferably in an international call centre
• A strong command of English—both verbal and written
• Availability to work rotational 8-hour shifts (between 8:00 AM and 8:30 PM), including weekends and public holidays
• Fast, accurate typing skills and solid spelling/grammar
• Confident navigating systems and using PCs
• Ability to learn quickly, adapt to change, and handle sensitive customer matters professionally

What Sets You Apart:

• A passion for helping others and resolving issues with care
• Excellent communication skills and a professional, friendly manner
• A team player with a positive, can-do attitude
• Experience in retail or food service is a plus!

As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Purpose of Role
To deliver customer services within the BPO industry, inspiring confidence in their ability and confidentiality of customer information being dealt with.

First point of contact customers; taking inbound and/or outbound calls for, among other things, responding to customer enquiries, handling product requests, customer contact fulfilment, handling customer complaints and claims, and processing documentation, where relevant.

Experience Essential
6 months Customer Service

Skills Essential
Computer Literacy,

Excellent English proficiency in speech and writing,

Multi-Tasking ability,

Working knowledge of Microsoft Excel, Word and Outlook,

Typing Speed 25wpm,

Experience Preferential
12 months contact centre.

Education:

Matric Certificate/NQF L4

Purpose of Role

To provide excellent customer services within the automotive banking industry, by recovering and maintaining accurate records, provide exceptional services and resolve discrepancies in accounts.

Knowledge & Education:

• Essential: Matric/NQF Level 4.

Experience:

• A minimum of 12 months Customer Service experience. (Ideally from banking or early stage collections environments)
• Contact Centre experience (preferable)
• Collections experience (preferable)
• Soft Sales experience (preferable)

Skills:

• Technical Proficiency: Computer literacy, ability to navigate the internet, and working knowledge of Microsoft Excel, Word, and Outlook.
• Communication: Excellent English proficiency in speech and writing.
• Efficiency: Typing speed of 25 wpm.
• Versatility: Multi-tasking ability.

Shifts / Working Hours:

• Flexibility: Willingness to work in a rotational night-shift environment (24/7/365).
• Convenience: Predominantly night work aligned with US times and client requirements, with free transport provided during unsociable hour,  within a 10km radius from site
• 9.5-hour shifts (of which 8.5 hours paid) anywhere between 11am and 9am.
• 5 days on 2 days off (not consecutive).

Background Verification Checks:

• Integrity: Clear credit and criminal record.

If you are ready to make a difference and join a team that values excellence, we encourage you to apply! Be part of a company that supports your growth and offers a vibrant work environment. Apply now and take the first step towards an exciting career with Capital One!