Merchants Recruitment Listings

Urgently seeking very well spoken Call Centre Agents to work for an International Call centre based in Randburg who will work night shift. Join the world's brightest innovative and technology minds who research and develop technology that improves the lives of shoppers and sellers around the world.

We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

Job Description:

· Moderate all customer reviews and respond to email queries in English.

· Meets or exceeds quality and productivity goals assigned by management.

· Demonstrates clear and polite written and oral communication.

· Maintains a positive and professional demeanour and portrays the company in a positive light.

· Demonstrates knowledge and use of departmental resources, policies, and procedures.

· Uses customer service tools in order to provide an accurate response and an exceptional customer experience.

· Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.

· Proactively communicates system and process issues, and customer feedback trends to management.

· Exceeds customer expectations by going above and beyond.

· All other duties as assigned.

What we require:

· Grade 12 or NQF Level 4.

· Clear Criminal and Fraud.

· 6 months -1 year or more call centre experience (International experience advantageous)

· Strong command of the English language.

· English written and verbal fluency, suitable for an international client - must be very well spoken

· Willing to work shifts/weekends.

Mostly consider agents who stay in Soweto/ Randburg. JHB CBD area

Calling all people who have worked within the Hospitality Industry to join a Telecommunications company offering a Call Centre learnership opportunity for one year based in Randburg.

Qualifications:

• Matric certificate (mandatory)
• Must have worked within the Hospitality industry for minimum of 1 year

Experience:

• Criminal and credit check (clear ITC)
• Hospitality experience
• Computer literacy (MS Office)
• Fluent in English and another official South African language

Must be comfortable in working rotational shifts and also on weekends

We have an exciting opportunity available as a Customer Service Call Centre Agent.

We are seeking deadline driven, goal orientated and motivated individuals to join our growing team. Your duties will include identifying and understanding customer needs and providing an excellent customer experience.

Requirements:

• Grade 12
• 12 months experience in Customer Service
• Able to work night shift

Position Overview:

As a Call Centre Agent, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Responsibilities

· Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.

· To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.

· Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.

· Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.

· Remain current on program and product information by being committed to continuous learning.

· Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

· Demonstrated passion for customer satisfaction excellence and prior experience in an

· English; Bilingual (French) an asset

· Interactive customer service environment required.

· Related experience in the food and/or retail industry considered an asset.

· Strong and developed oral and written communication skills, including typing, spelling and grammar.

· Demonstrated ability to implement change efforts.

· Ability to learn new skills/concepts and apply this knowledge quickly and accurately.

· Advanced knowledge of PCs and familiarity with system navigation.

· Positive attitude and demonstrated ability to get along with others.

· Professional, empathetic and naturally caring conversational style.

· Display tact and diplomacy in handling all levels of customer interaction.

· Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.

· Ability to work all required shifts.

Looking for a job to challenge your excellent customer service skills? Look no further…

Calling all Customer Service Agents for a company based in Johannesburg for telephonic support to customers through the establishment of good customer relations and by marketing the company products and services to meet customer requirements. Ensure prompt resolution of queries so that customer service levels can be maximised and the business can achieve sustainable competitiveness.

Qualifications:

• Matric certificate (mandatory)
• Call centre certificate (or relevant tertiary qualification or diploma or working towards one (advantageous)

Experience:

• Criminal and credit check (clear ITC)
• 2 -3 years customer service experience
• Good typing skills, data capturing ability
• Administration skills
• Computer literacy (MS Office)
• Fluent in English and another official South African language preferably Afrikaans, isiZulu, Sesotho

We are currently have several vacancies for Technical Support Agents.

You will provide technical support, information, resolve issues and provide any other service that may be required; as well as to interact with customer, concentration on resolving the issues, escalating learning and focusing on root causes of issues within an environment.

Minimum Requirements

Matric or NQF LV 4 Qualification

Good Customer Service Skills

Good Communications skills

ADSL Wireless

IT Qualification will be advantageous (A+ Course/MCDST preferable)

Experience in support of connectivity (Dial, ADSL, Wireless, FTTH, LTE)

Call Centre Agents

CALL CENTRE OPPORTUNITY

APPLY TODAY!

Telecommunication company is looking for customer-centric individuals to join their vibrant team!!!

Minimum requirements

6 - 12 months call centre experience or 3 years strong customer service experience

Ability to work within a 24-hour shift environment

Credit and criminal clear

Valid Matric

Excellent communication skills

Excellent Computer Skills

You must complete your profile before applying.

Service Desk Agent

Our company is looking for Service Desk Agent to join the team.

The purpose of the position is to provide a customer-dedicated Service Desk team to register

tickets within the prescribed IT Service Management (ITSM) tool and to classify reported

incidents, requests and queries with the client’s products and undertake immediate efforts to

restore service for the client.

Main Duties and Responsibilities:

• Resolving tickets, where possible, or allocating to the relevant 2nd line expert resolver
• team for resolution
• Providing positive confirmation that queries and/or incidents have been resolved
• Liaising with the company’s incident management team in respect of major incidents and
• owning the subsequent follow-ups with affected clients
• Completing usage reports
• Conduct data loading processes
• Ensure client satisfaction feedback and remedial actions
• Continuously improve service offering
• Participate in Service Acceptance activities that require Service Desk Services to ensure Service Desk is capable of on-boarding
• Deliver a professional and efficient (first) interface between the company and clients/customers
• Analyses and interprets calls ensuring that the classification, prioritization and escalation of the requests are correct
• Ensure that all user details are correct and that discrepancies are to be rectified
• Ensures all oral and written communication consistently demonstrates a professional and friendly tone, maintaining faultless grammar and spelling standards
• Offers a solution-based approach to all customer interactions tailored to the needs of the individual customer
• Responds to all customers with willingness and appropriate tone and language
• Ensures own product, system, process and policy knowledge is current
• Identifies and documents gaps and/or inaccuracies and/or better ways of working with respect to Standard Operating Procedures
• Takes accountability and responsibility for incident management as per ITIL standards and best practices

Operational Efficiencies

• Managing the client interactions with the company’s systems and products, prioritising based on business impact including client queries and/or incidents relating to the following:
• Access to Customer systems and products
• Product “How do I?”
• Product data including Business Information and Consumer Information products
• Software errors and codes
• Software issues
• Connectivity
• Certificate Renewals
• Adheres to scheduled shifts, rostered start/end/break times and any scheduled activities
• Is available to manage all customer interactions as rostered within parameters, inclusive of calls, emails and other tasks
• Takes care to ensure own safety and health at work, and to avoid adversely affecting the safety or health of any other person at work
• Brings any out-of-line situations to the attention of management, including equipment failure
• Adheres to all Service Desk Policies, Procedures, Codes of Conduct and legislative requirements
• Resolves all client/customer queries within acceptable time frames
• Meet and exceed productivity and client/customer satisfaction targets, as well as any other performance tarte
• When any issue is required to be escalated, it will be escalated to the Team Leader as a 1st point of escalation

How to apply

Sign up and complete a profile on www.mycalling.co.za

Minimum experience required:

NQF Level 4 qualification

0-6 months experience in Customer Service / Call Centre / Service Desk

Knowledge / Awareness of ITIL highly advantageous

Desired Skills

Customer service orientation (L2)

Planning and Organising (L2)

Adaptability (L2)

Multitasking

Problem Solving (L2)

Oral and Written Communication (L2)

Technical Expertise (L2)

Attention to detail

Questioning and Probing

Knowledge sharing

Teamwork (L2)

Job Purpose: To provide call logging and first call resolution for calls reported to the Service Desk.

Responsibilities

• Respond to all incoming calls and log client requests (log incidents on the system)
• Analyse calls and ensure that the classification, prioritization and escalation of requests are correct
• Update calls/incidents according to the standard defined process
• Escalate to relevant technical support 
• Monitor, maintain, track update and reports Service Desk queues
• Provides 1st line support on LAN, WAN and WiFi networks

Minimimum requirement

• Matric/NQF Level 4 qualification
• ITIL Foundation preferred
• Knowledge in end user computing support
• 1 Years' service desk agent experience
• A+ preferred
• N+ would be an added advantage
• Problem Solving ability
• Client service orientation
• Excellent communication skills

How to apply

Sign up and complete a profile on www.mycalling.co.za

Minimum experience required:

NQF Level 4 qualification

0-6 months experience in Customer Service / Call Centre / Service Desk

Knowledge / Awareness of ITIL highly advantageous

Desired Skills

Customer service orientation (L2)

Planning and Organising (L2)

Adaptability (L2)

Multitasking

Problem Solving (L2)

Oral and Written Communication (L2)

Technical Expertise (L2)

Attention to detail

Questioning and Probing

Knowledge sharing

Teamwork (L2)

We are currently looking for 3 x service desk analyst for a 4- month fixed term contract.

• You must be able to start on the 7^th of March 2022
• You need to have an IT qualification
• You need prior experience within an IT Service Desk Support environment