68
Job Results For:
"Merchants Recruitment"
Merchants Recruitment
4 days ago
Randburg, Gauteng
Urgently seeking very well spoken Call Centre Agents to work for an International Call centre based in Randburg who will work night shift. Join the world's brightest innovative and technology minds who research and develop technology that improves the lives of shoppers and sellers around the world.
We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...
Job Description:
· Moderate all customer reviews and respond to email queries in English.
· Meets or exceeds quality and productivity goals assigned by management.
· Demonstrates clear and polite written and oral communication.
· Maintains a positive and professional demeanour and portrays the company in a positive light.
· Demonstrates knowledge and use of departmental resources, policies, and procedures.
· Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
· Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
· Proactively communicates system and process issues, and customer feedback trends to management.
· Exceeds customer expectations by going above and beyond.
· All other duties as assigned.
What we require:
· Grade 12 or NQF Level 4.
· Clear Criminal and Fraud.
· 6 months -1 year or more call centre experience (International experience advantageous)
· Strong command of the English language.
· English written and verbal fluency, suitable for an international client - must be very well spoken
· Willing to work shifts/weekends.
Mostly consider agents who stay in Soweto/ Randburg. JHB CBD area
SalaryMarket Related
Work TypeContract
Merchants Recruitment
2 weeks ago
Randburg, Gauteng
Calling all people who have worked within the Hospitality Industry to join a Telecommunications company offering a Call Centre learnership opportunity for one year based in Randburg.
Qualifications:
Experience:
Must be comfortable in working rotational shifts and also on weekends
SalaryMarket Related
Work TypeContract
Merchants Recruitment
3 weeks ago
Salt River, Western Cape
We have an exciting opportunity available as a Customer Service Call Centre Agent.
We are seeking deadline driven, goal orientated and motivated individuals to join our growing team. Your duties will include identifying and understanding customer needs and providing an excellent customer experience.
Requirements:
SalaryMarket Related
Work TypeContract
Merchants Recruitment
3 weeks ago
Salt River, Western Cape
Position Overview:
As a Call Centre Agent, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
Responsibilities
· Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
· To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
· Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
· Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
· Remain current on program and product information by being committed to continuous learning.
· Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.
Requirements
· Demonstrated passion for customer satisfaction excellence and prior experience in an
· English; Bilingual (French) an asset
· Interactive customer service environment required.
· Related experience in the food and/or retail industry considered an asset.
· Strong and developed oral and written communication skills, including typing, spelling and grammar.
· Demonstrated ability to implement change efforts.
· Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
· Advanced knowledge of PCs and familiarity with system navigation.
· Positive attitude and demonstrated ability to get along with others.
· Professional, empathetic and naturally caring conversational style.
· Display tact and diplomacy in handling all levels of customer interaction.
· Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.
· Ability to work all required shifts.
SalaryMarket Related
Work TypeContract
Merchants Recruitment
on 2022/05/06
Johannesburg, Gauteng
Looking for a job to challenge your excellent customer service skills? Look no further…
Calling all Customer Service Agents for a company based in Johannesburg for telephonic support to customers through the establishment of good customer relations and by marketing the company products and services to meet customer requirements. Ensure prompt resolution of queries so that customer service levels can be maximised and the business can achieve sustainable competitiveness.
Qualifications:
Experience:
SalaryMarket Related
Work TypeContract
Merchants Recruitment
on 2022/05/03
Salt River, Western Cape
We are currently have several vacancies for Technical Support Agents.
You will provide technical support, information, resolve issues and provide any other service that may be required; as well as to interact with customer, concentration on resolving the issues, escalating learning and focusing on root causes of issues within an environment.
Minimum Requirements
Matric or NQF LV 4 Qualification
Good Customer Service Skills
Good Communications skills
ADSL Wireless
IT Qualification will be advantageous (A+ Course/MCDST preferable)
Experience in support of connectivity (Dial, ADSL, Wireless, FTTH, LTE)
SalaryMarket Related
Work TypeContract
Merchants Recruitment
on 2022/05/03
Durban, Kwazulu Natal
CALL CENTRE OPPORTUNITY
APPLY TODAY!
Telecommunication company is looking for customer-centric individuals to join their vibrant team!!!
Minimum requirements
6 - 12 months call centre experience or 3 years strong customer service experience
Ability to work within a 24-hour shift environment
Credit and criminal clear
Valid Matric
Excellent communication skills
Excellent Computer Skills
You must complete your profile before applying.
SalaryR4 000 p/m
Work TypeContract
Merchants Recruitment
on 2022/04/15
Salt River, Western Cape
Our company is looking for Service Desk Agent to join the team.
The purpose of the position is to provide a customer-dedicated Service Desk team to register
tickets within the prescribed IT Service Management (ITSM) tool and to classify reported
incidents, requests and queries with the client’s products and undertake immediate efforts to
restore service for the client.
Main Duties and Responsibilities:
Operational Efficiencies
How to apply
Sign up and complete a profile on www.mycalling.co.za
Minimum experience required:
NQF Level 4 qualification
0-6 months experience in Customer Service / Call Centre / Service Desk
Knowledge / Awareness of ITIL highly advantageous
Desired Skills
Customer service orientation (L2)
Planning and Organising (L2)
Adaptability (L2)
Multitasking
Problem Solving (L2)
Oral and Written Communication (L2)
Technical Expertise (L2)
Attention to detail
Questioning and Probing
Knowledge sharing
Teamwork (L2)
SalaryMarket Related
Work TypeContract
Merchants Recruitment
on 2022/04/15
Randburg, Gauteng
Job Purpose: To provide call logging and first call resolution for calls reported to the Service Desk.
Responsibilities
Minimimum requirement
How to apply
Sign up and complete a profile on www.mycalling.co.za
Minimum experience required:
NQF Level 4 qualification
0-6 months experience in Customer Service / Call Centre / Service Desk
Knowledge / Awareness of ITIL highly advantageous
Desired Skills
Customer service orientation (L2)
Planning and Organising (L2)
Adaptability (L2)
Multitasking
Problem Solving (L2)
Oral and Written Communication (L2)
Technical Expertise (L2)
Attention to detail
Questioning and Probing
Knowledge sharing
Teamwork (L2)
SalaryMarket Related
Work TypeContract
Merchants Recruitment
on 2022/02/22
Randburg, Gauteng
We are currently looking for 3 x service desk analyst for a 4- month fixed term contract.
SalaryMarket Related
Work TypeContract
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