Gauteng Listings

Work With The Best

Our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.

If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.

We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.

Position Overview

As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Client/Customer Experience:

• Ensures all oral and written communication, including email, consistently demonstrates a professional and friendly tone, maintaining faultless grammar and spelling standards (where applicable).
• Offers a solution-based approach to all customer interactions tailored to the needs of the individual customer.
• Responds to all customers with willingness and appropriate tone and language
• Ensures follow-up action is taken when necessary and provides feedback to the customer.
• Ensures own product, system, process and policy knowledge is current.

Operational Excellence:

• Adheres to scheduled shifts, rostered start times, end times, break times and any scheduled activities.
• Is available to manage all customer interactions as rostered within parameters, inclusive of calls, emails and other tasks.
• Takes care to ensure own safety and health at work, and to avoid adversely affecting the safety or health of any other person at work.
• Brings any out-of-line situations to the attention of management, including equipment failure.
• Captures all customer details and data relevant to the call or service intervention efficiently and accurately.
• Adheres to all Call Centre Policies, Procedures, Codes of Conduct and legislative requirements
• Resolves all customer queries within acceptable time frames
• In a sales environment, to meet and exceed sales, productivity and customer satisfaction targets, as well as any other performance target.

Requirements

• Matric/NQF equivalent
• 6 months Contact Centre experience or 6 months customer service experience
• Navigation of a PC & Windows application
• MS Excel & Outlook Numeracy – addition & subtraction, formula for calculating %
• Fluent in English and another official South African  language preferably Afrikaans, isiZulu, seSotho
• Able and willing to work rotational shifts
• General understanding of the NCA   
• Valid driver’s license (advantageous)

We're Hiring: Call Centre Agent

Are you passionate about delivering outstanding customer service? Do you enjoy fast-paced environments and solving real customer problems?

We're looking for energetic, tech-savvy individuals to join our team as Call Centre Agents

What You’ll Be Doing:

• Deliver first-contact resolution and end-to-end service via multiple customer channels
• Assist with billing, SIM swaps, device support, and connectivity queries
• Guide customers through digital channels and self-service tools
• Deliver service excellence while meeting performance and quality targets
• Handle queries related to billing, connectivity, lost/stolen devices, SIM swaps, and more

Minimum Requirements:

• Matric / NQF Level 4 qualification
• At least 12 months of Customer Service experience (Call Centre/Telecoms/ISP preferred)
• Strong command of English (Zulu, Sotho, Afrikaans advantageous)
• A genuine passion for helping customers and solving problems
• Excellent written and verbal communication
• Ability to multitask and stay calm under pressure
• Strong customer orientation with attention to detail

What You’ll Gain:

• Hands-on training and continuous development
• A supportive, goal-driven team culture
• Opportunity to work with leading technologies in the customer service space

We're Hiring: Call Centre Agent

Are you passionate about delivering outstanding customer service? Do you enjoy fast-paced environments and solving real customer problems?

We're looking for energetic, tech-savvy individuals to join our team as Call Centre Agents

What You’ll Be Doing:

• Deliver first-contact resolution and end-to-end service via multiple customer channels
• Assist with billing, SIM swaps, device support, and connectivity queries
• Guide customers through digital channels and self-service tools
• Deliver service excellence while meeting performance and quality targets
• Handle queries related to billing, connectivity, lost/stolen devices, SIM swaps, and more

Minimum Requirements:

• Matric / NQF Level 4 qualification
• At least 12 months of Customer Service experience (Call Centre/Telecoms/ISP preferred)
• Strong command of English (Zulu, Sotho, Afrikaans advantageous)
• A genuine passion for helping customers and solving problems
• Excellent written and verbal communication
• Ability to multitask and stay calm under pressure
• Strong customer orientation with attention to detail

What You’ll Gain:

• Hands-on training and continuous development
• A supportive, goal-driven team culture
• Opportunity to work with leading technologies in the customer service space

Are you passionate about precision, planning, and performance? 

Join our vibrant and youthful Customer Services team as a WFM Scheduler! 

We’re on the hunt for a confident, proactive individual with at least 6 months of experience in workforce planning, scheduling, or forecasting.

 What You’ll Do:

1. Workforce Planning
• Completes Agents schedules within agreed timeframes and in line with call volume,
Average Handling Time and shrinkage forecasts
• Administration of extra-time as governed by scheduling process
• Records all attrition, absenteeism, leave, sickness, lateness, planned off phone activities
and overtime
2. Monitoring
• Checks staff coverage and reporting staff shortfalls to operations
• Monitors absenteeism trends and flags anomalies
• Briefs Operations Management on recommended service level risk mitigation plan
• Reviews performance across skill sets and revises schedules and forecasts to improve site
performance
3. Reporting and Administration
• Provides relevant Workforce Management reports as per operational requirements
• Ensures accuracy of exception capturing and real time reporting
• Reviews adherence and shrinkage reporting on a daily, weekly and monthly basis

What We’re Looking For:

• Minimum 6 months experience in workforce scheduling/planning/forecasting
• Matric/ NQF level4
• Proven ability to communicate effectively and drive improvements
• Experience in BPO or telecommunications industries (advantageous)
• Strong Excel skills and knowledge of workforce tools such as Genesys or Verint
• Team player with a bold voice—someone who engages, challenges, and contributes

Why Join Us?

• Energetic, supportive, and innovative team culture
• Opportunities for professional growth and internal mobility

Apply now and shape the future of workplace

Now Hiring: French and English Speaking Agents – Banking, Fraud & Disputes 🇫🇷🇨🇦

Are you fluent in French or English and passionate about delivering exceptional customer experiences? Join our team supporting a leading Canadian digital banking brand.

You’ll be helping customers with everyday banking, handling fraud investigations, and managing transaction disputes, all while working in a fast-paced, customer-first environment aligned to Canadian business hours.

Key Responsibilities:

• Assist French-speaking customers with their Account and Mastercard services
• Investigate and resolve fraud claims and payment disputes
• Provide accurate, empathetic banking support across phone, email, and chat
• Document cases clearly and follow all compliance and data security protocols
• Escalate complex cases when needed and collaborate with internal fraud teams

Requirements:

• Fluent in French and proficient in English
• 6–12 months of customer service or call centre experience (banking or financial services a plus)
• Strong attention to detail, problem-solving, and data accuracy
• Able to remain calm and professional in sensitive or high-stress situations
• Comfortable using multiple systems and digital tools

What You’ll Get:

• Join a reputable, growing team supporting a major Canadian brand
• Full training and onboarding provided
• Opportunities for career growth in financial services
• Work in a diverse, bilingual, and inclusive environment