Gauteng Listings

Join Our Team as a Call Centre Agent (Customer Service Representative)

Are you passionate about helping others? Do you thrive in a fast-paced environment and enjoy solving problems? 

What You'll Do:

As a Call Centre Agent, you'll be the first point of contact for customers, offering top-notch assistance and ensuring each interaction is friendly, professional, and helpful.

Your responsibilities will include:

• Resolving customer queries across billing, connectivity & general inquiries.
• Providing tailored solutions and upselling/cross-selling when appropriate.
• Capturing interaction details accurately and promptly.
• Demonstrating expert product and process knowledge.
• Always delivering service with empathy, care, and a smile—even over the phone!

What You Bring:

✔️ Matric / NQF Level 4
✔️ 6+ months experience in a contact centre or customer service role (preferred)
✔️ Fluency in English, Zulu & Sotho
✔️ Strong communication, multitasking, and problem-solving skills
✔️ Willingness to work rotational shifts, including nights, weekends & public holidays
✔️ Positive attitude and a genuine passion for helping people

Work Hours & Environment:

 9-hour rotational shifts (includes a 1-hour break)
 6-day rotation including weekends & holidays

Ready to Apply?

If you’re resilient, reliable, tech-savvy, and love helping people—this is your chance to shine in a dynamic, international call centre environment.

Apply now and become part of a team that’s passionate about people and powered by purpose!

Position Overview:

As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

• Matric / NQF Level 4 qualification
• Min 6 months contact centre experience essential
• 6 months customer service experience required
• Speaks English, Zulu, Sotho or Afrikaans
• Able and willing to work rotational shifts
• 10 Hour shift including 1 hour lunch break (9 hour productive shift)
• Saturday, Sunday and Public Holiday
• 6 DAY SHIFT ROTATION (6am to midnight) within those parameters
• Demonstrated passion for customer satisfaction excellence and prior experience in an International Call Centre
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.
• Ability to work all required shifts.