Listings

Purpose of Role

To provide excellent customer services within the automotive banking industry, by recovering and maintaining accurate records, provide exceptional services and resolve discrepancies in accounts.

Knowledge & Education:

• Essential: Matric/NQF Level 4.

Experience:

• A minimum of 12 months Customer Service experience. (Ideally from banking or early stage collections environments)
• Contact Centre experience (preferable)
• Collections experience (preferable)
• Soft Sales experience (preferable)

Skills:

• Technical Proficiency: Computer literacy, ability to navigate the internet, and working knowledge of Microsoft Excel, Word, and Outlook.
• Communication: Excellent English proficiency in speech and writing.
• Efficiency: Typing speed of 25 wpm.
• Versatility: Multi-tasking ability.

Shifts / Working Hours:

• Flexibility: Willingness to work in a rotational night-shift environment (24/7/365).
• Convenience: Predominantly night work aligned with US times and client requirements, with free transport provided during unsociable hour,  within a 10km radius from site
• 9.5-hour shifts (of which 8.5 hours paid) anywhere between 11am and 9am.
• 5 days on 2 days off (not consecutive).

Background Verification Checks:

• Integrity: Clear credit and criminal record.

If you are ready to make a difference and join a team that values excellence, we encourage you to apply! Be part of a company that supports your growth and offers a vibrant work environment. Apply now and take the first step towards an exciting career with Capital One!

As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Purpose of Role
To deliver customer services within the BPO industry, inspiring confidence in their ability and confidentiality of customer information being dealt with.

First point of contact customers; taking inbound and/or outbound calls for, among other things, responding to customer enquiries, handling product requests, customer contact fulfilment, handling customer complaints and claims, and processing documentation, where relevant.

Experience Essential
6 months Customer Service

Skills Essential
Computer Literacy,

Excellent English proficiency in speech and writing,

Multi-Tasking ability,

Working knowledge of Microsoft Excel, Word and Outlook,

Typing Speed 25wpm,

Experience Preferential
12 months contact centre.

Education:

Matric Certificate/NQF L4