Merchants Recruitment Listings

About the campaign:

They use technology to deliver the world's largest and most trusted network of safe, sustainable and secure contractors, suppliers and subcontractors. They provide impactful risk and compliance solutions to third-party contractors and connect hiring companies with safe and sustainable suppliers.

Job Description:

• Moderate all customer reviews and respond to email queries.
• Meets or exceeds quality and productivity goals assigned by management.
• Demonstrates clear and polite written and oral communication.
• Maintains a positive and professional demeanour and portrays the company in a positive light.
• Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
• Follows company policies and processes in order to process customer requests appropriately.
• Demonstrates knowledge and use of departmental resources, policies, and procedures.
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
• Proactively communicates system and process issues, and customer feedback trends to management.
• Exceeds customer expectations by going above and beyond.
• All other duties as assigned.

Requirements

• Matric / NQF Level 4 qualification
• Demonstrated passion for customer satisfaction excellence and prior experience in an International Call Centre
• Strong command of the English and Polish languages.
• Interactive customer service environment required.
• Pervious Sales experience is required
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.
• Ability to work the international hours.

About the campaign:

They use technology to deliver the world's largest and most trusted network of safe, sustainable and secure contractors, suppliers and subcontractors. They provide impactful risk and compliance solutions to third-party contractors and connect hiring companies with safe and sustainable suppliers.

Job Description:

• Moderate all customer reviews and respond to email queries.
• Meets or exceeds quality and productivity goals assigned by management.
• Demonstrates clear and polite written and oral communication.
• Maintains a positive and professional demeanour and portrays the company in a positive light.
• Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
• Follows company policies and processes in order to process customer requests appropriately.
• Demonstrates knowledge and use of departmental resources, policies, and procedures.
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
• Proactively communicates system and process issues, and customer feedback trends to management.
• Exceeds customer expectations by going above and beyond.
• All other duties as assigned.

Requirements

• Matric / NQF Level 4 qualification
• Demonstrated passion for customer satisfaction excellence and prior experience in an International Call Centre
• Strong command of the English and German languages.
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.
• Ability to work the international hours.

About the campaign:

They use technology to deliver the world's largest and most trusted network of safe, sustainable and secure contractors, suppliers and subcontractors. They provide impactful risk and compliance solutions to third-party contractors and connect hiring companies with safe and sustainable suppliers.

Job Description:

• Moderate all customer reviews and respond to email queries.
• Meets or exceeds quality and productivity goals assigned by management.
• Demonstrates clear and polite written and oral communication.
• Maintains a positive and professional demeanour and portrays the company in a positive light.
• Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
• Follows company policies and processes in order to process customer requests appropriately.
• Demonstrates knowledge and use of departmental resources, policies, and procedures.
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
• Proactively communicates system and process issues, and customer feedback trends to management.
• Exceeds customer expectations by going above and beyond.
• All other duties as assigned.

Requirements

• Matric / NQF Level 4 qualification
• Demonstrated passion for customer satisfaction excellence and prior experience in an International Call Centre
• Strong command of the English and Arabic languages.
• Interactive customer service environment required.
• Pervious Sales experience is required
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.
• Ability to work the international hours.

Financial Services Call Centre

Position Overview:
As an International Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

• Matric / NQF Level 4 qualification
• Demonstrated passion for customer satisfaction excellence and prior experience in an International Call Centre
• Strong command of the English language.
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.
• Ability to work all required shifts.

18 months In-Service Training for TVET Learners or 2 years Workplace experience for BTech Learners.

Company Description

Merchants is a leading customer management partner specializing in business process outsourcing (BPO) that delivers customer experience and interactions. At Merchants, we are committed to attracting top talent and have a rich history of success and innovation across various industries globally. Visit our website at www.merchantscx.com.

Role Description

As a TVET or BTech Workplace Experience intern, you will have the opportunity to gain practical experience and contribute to the daily tasks associated with the role.

Qualifications

• Currently pursuing or recently completed a TVET or BTech qualification in a relevant field
• Strong desire to gain practical work experience in the customer management industry
• Demonstrated ability to learn quickly and adapt to new environments
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Ability to work independently as well as part of a team
• Attention to detail and strong organizational skills
• Willingness to learn and take on new challenges

Requirements

• Suitably Qualified from an accredited University/TVET
• Unemployed graduates who have NOT participated in a placement programme in the past and require work experience.
• Must be a South African Citizen in possession of a valid SA ID
• Prepared and supported to work in a shifted environment aligning to various time zones

Required Documentation:

• Updated CV
• ID
• Statement of results and or N6 or Degree
• Confirmation letter from the TVET College or University that the Learner requires workplace experience.
  
  Please apply ensure that you register all your details:
• Employment History
• Education and Qualification 
• Complete the job questions. 

18 months In-Service Training for TVET Learners or 2 years Workplace experience for BTech Learners.

Company Description

Merchants is a leading customer management partner specializing in business process outsourcing (BPO) that delivers customer experience and interactions. At Merchants, we are committed to attracting top talent and have a rich history of success and innovation across various industries globally. Visit our website at www.merchantscx.com.

Role Description

As a TVET or BTech Workplace Experience intern, you will have the opportunity to gain practical experience and contribute to the daily tasks associated with the role.

Qualifications

• Currently pursuing or recently completed a TVET or BTech qualification in a relevant field
• Strong desire to gain practical work experience in the customer management industry
• Demonstrated ability to learn quickly and adapt to new environments
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Ability to work independently as well as part of a team
• Attention to detail and strong organizational skills
• Willingness to learn and take on new challenges

Requirements

• Suitably Qualified from an accredited University/TVET
• Unemployed graduates who have NOT participated in a placement programme in the past and require work experience.
• Must be a South African Citizen in possession of a valid SA ID
• Prepared and supported to work in a shifted environment aligning to various time zones

Required Documentation:

• Updated CV
• ID
• Statement of results and or N6 or Degree
• Confirmation letter from the TVET College or University that the Learner requires workplace experience.
  
  Please ensure that you register all your details:
• Employment History
• Education and Qualification 
• Complete the job questions. 

Position Overview:
As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements
Min 6 months contact centre experience essential

6 months customer service experience required

Experience in the Travel or Tourism industry is advantageous

Previous Sales experience is advantageous

Must have matric

1 Year Diploma in Travel/Tourism/Hospitality or Service

Shift/working hours - 06:00 - 22:00

8 hours shift per day

Able and willing to work rotational shifts

Speaks English, Zulu, Sotho

Based in Soweto & JHB CBD

Min 6 months contact centre experience essential

6 months customer service experience required

Must have matric

Speaks English, Zulu, Sotho

Able and willing to work rotational shifts

10 Hour shift including 1 hour lunch break (9 hour productive shift)

Saturday, Sunday and Public Holiday

6 DAY SHIFT ROTATION (6am to midnight) within those parameters

Graveyard rotation TBD

Based in Soweto

Position Overview:
As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

Min 6 months contact centre experience essential

6 months customer service experience required

Must have matric

Speaks English, Zulu, Sotho

Able and willing to work rotational shifts

10 Hour shift including 1 hour lunch break (9 hour productive shift)

Saturday, Sunday and Public Holiday

6 DAY SHIFT ROTATION (6am to midnight) within those parameters

Graveyard rotation TBD

Based in Soweto

Position Overview:
As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

• Matric / NQF Level 4 qualification
• Min 6 months contact centre experience essential
• 6 months customer service experience required
• Speaks English, Zulu, Sotho
• Able and willing to work rotational shifts
• 10 Hour shift including 1 hour lunch break (9 hour productive shift)
• Saturday, Sunday and Public Holiday
• 6 DAY SHIFT ROTATION (6am to midnight) within those parameters
• Graveyard rotation TBD
• Demonstrated passion for customer satisfaction excellence and prior experience in an International Call Centre
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.
• Ability to work all required shifts.

Position Overview:
As an International Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

• Matric / NQF Level 4 qualification
• Demonstrated passion for customer satisfaction excellence and prior experience in an International Call Centre
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.
• Ability to work all required shifts.