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Merchants Recruitment Listings

  • Junior Finance Administrator

    Merchants Recruitment

    on 2021/08/06

    Bryanston, Gauteng

    The purpose of this position is to provide administration support to the finance department

    • Purchase Orders Administration on the Company's Procurement System
    • Matches invoices to purchase orders daily
    • Processes purchase orders as requested daily
    • Tracks and follows up of open purchase orders with procuring business units daily
    • Procurement System - Administration
    • Daily tracking of queries from various business units received through 4me workflow system
    • Maintains user profiles (Additions of Cost Centres, Assigning of Purchase Order Approvers, Deleting leavers and various changes etc.)
    • Cancellations of purchase orders on request
    • Providing training on how to raise various requests
    • Attending to general system queries from Users
    • Finance Business Area Procurement - Administration
    • Obtains quotations and supporting documents for expenditures from Service Providers
    • Raises purchase orders
    • Administration of vendor onboarding
    • Verifications of vendor applications and supporting documents from all business units
    • Verifications of all procurement scorecards
    • Administration of once off supplier use
    • Maintains the Vendor Master File
    • Procurement Administration Reporting
    • Daily reporting of open purchase orders
    • Reporting on various procurement activities
    • General Administration
    • Filing of invoices, purchase orders and related supporting documentation for completeness of these records
    • Filing of all procurement work
    See more

    SalaryMarket Related

    Work TypePermanent

  • MI Analyst

    Merchants Recruitment

    on 2021/08/06

    Cape Town, Western Cape

    The purpose of this position is to provide accurate reports for operations and control the quality of delivery to Business Units. This position also conducts analytics to advise on process information and functionality.

    Reporting

    • Identifies relevant sources of data from which to draw information
    • Agrees report specification and format with line manager, operation and client
    • Gathers and collates information into a report and ensures accuracy
    • Delivers reporting requirements in a timely manner
    • Facilitates the process of information analysis and report development for the operation


    Analysis

    • Conducts statistical and commercial analysis to help aid understanding of the operation and identify risks / trends
    • Explores and identifies reasons for such risks / trends
    • Supports the Business Improvement team by providing required reporting and analytical support
    • Identifies opportunities for further development within the management information systems


    Quality control

    • Maintains each operation's MI Brief
    • Audits each operation's MI and makes sure it is in line with the MI Brief
    • Supports the operations in signing off all delivered reports and confirms that they are fit for purpose
    • Works with the operations to encourage a standardized set of reporting and MI tools
    See more

    SalaryMarket Related

    Work TypePermanent

  • Continuous Improvement Analyst

    Merchants Recruitment

    on 2021/08/06

    Cape Town, Western Cape

    The purpose of this position is to investigate, analyse, document, and coordinate activities within business and/or operational processes, which will improve customer service, reduce cost and increase efficiency to address business requirements needed to optimize the business.

    Process Improvement Initiatives

    • Supports the identification of improvement opportunities by providing relevant data and data analysis
    • Responsible for documenting process changes/new process design and measuring process compliance within the business
    • Provides overall support and facilitation of business improvement and continuity which incorporates business continuity processes and associated documentation and coordination in ensuring the business can continue to service the client's customers.
    • Assists in the implementation of operational changes to support marketing campaigns, new regulatory requirements and group projects.
    • Communicates minor and major incidents raised by the operation and uses experience to seek ways to improve processes through root cause analysis, or escalates where necessary


    Business Analysis

    • Investigate and perform business needs analysis and root cause issues analysis with key stakeholder and evaluate and identify solutions
    • Design to-be business architectures
    • Identify and design new and improved business process systems and procedures to deliver goals
    • Undertake a feasibility and impact analysis of solutions identified with key stakeholders
    • Develop IT systems functional, non-functional and service level requirements as well as Business Requirement Definition documents to assist Project Manager with deliverables


    Project Administration

    • Produces relevant, useful and professional reports and communications as project updates to the business
    • Provides ongoing open communication to all key functional team members
    • Identify project risks either by consultation with key stakeholders or by risk assessment workshop and develop mitigating action plans with operations
    • Contributes to scoping of projects.
    • Identifies cause and effect relationships and ensures steps are in place to mitigate risk.
    • Delivers project work on time and in line with the agreed standard of quality.


    Reporting and Administration

    • Completes all project documents and related administration and stores to ensure currency and accessibility.
    • Generate monthly and weekly or ad-hoc status reports
    • Provides accurate reports to assist the Business Improvement Manager in exceeding client expectations
    • Documents process changes/new process design and measuring process compliance within the business
    See more

    SalaryMarket Related

    Work TypePermanent

  • Well Spoken Experienced Call Centre Agents

    Merchants Recruitment

    on 2021/08/04

    Cape Town/Salt River, Western Cape

    Well Spoken Experienced Call Centre Agents

    Looking for a job to challenge your excellent customer service skills? Look no further…..

    Calling all Customer Service Agents for a Mega International Company who strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online! Join the world's brightest innovative and technology minds who research and develop technology that improves the lives of shoppers and sellers around the world.

    We are on the lookout for vibrant, energetic, and driven individuals to join our contact Centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanor and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.

    What we require:

    • Grade 12 or NQF Level 4.
    • Criminal and credit clear.
    • Strong command of the English language.
    • English written and verbal fluency, suitable for an international client.
    • Willing to work shifts/weekends.
    • Exceptional customer service experience.
    • At least 12 months call centre experience.
    See more

    SalaryMarket Related

    Work TypeContract

  • Call Centre Agent - Learnership

    Merchants Recruitment

    on 2021/07/30

    Cape Town, Western Cape

    Are you looking for a job to challenge your excellent customer service skills?

    We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team to be part of a Learnership experience of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

    Main Duties and Responsibilities

    Moderate all customer reviews and respond to email queries in English.

    Meets or exceeds quality and productivity goals assigned by management.

    Demonstrates clear and polite written and oral communication.

    Maintains a positive and professional demeanour and portrays the company in a positive light.

    Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.

    Follows company policies and processes in order to process customer requests appropriately.

    Demonstrates knowledge and use of departmental resources, policies, and procedures.

    Uses customer service tools in order to provide an accurate response and an exceptional customer experience.

    Escalates customer issues appropriately and correctly.

    Demonstrates timely, accurate and professional customer service.

    Proactively communicates system and process issues, and customer feedback trends to management.

    Exceeds customer expectations by going above and beyond.

    All other duties as assigned.

    What we require:

    Grade 12 or NQF Level 4.

    Criminal and credit clear.

    Strong command of the English language.

    English written and verbal fluency, suitable for an international client.

    Willing to work shifts/weekends.

    Exceptional customer service experience.

    At least 0-6 months call centre experience.

    Previous international call centre experience for at least 0-6 months highly advantageous.

    See more

    SalaryMarket Related

    Work TypeContract

  • Technical Support Specialist

    Merchants Recruitment

    on 2021/07/21

    Cape Town, Western Cape

    vacancy for a Technical Support Specialist, reporting to the Team Manager in the Technical environment, who will be responsible and accountable for interacting with the client's customers on a daily basis to answer queries, provide technical support, information, resolve issues and provide any other service that may be required; as well as to interact with customers in the spirit of the client's customer focus, concentrating on resolving the issues, escalating learning and focusing on root causes of issues within an environment.

    Main Duties and Responsibilities


    • Providing excellent customer service within schedule time
    • Proving 2nd and 3rd tier technical support to client's customers
    • Identify escalation trends
    • Achieve targets set out in KPI
    • Identify and resolve customer technical problems/queries
    • Keep updated with all products and services
    • Utilise available resources to find solutions to customer requests within scope
    • Manage customer expectations according to product performance and scope
    • Finalize outstanding escalations within agreed timelines
    • Provide feedback on identified trends and problems
    • Provide ad hoc support to colleagues and managers as needed
    • Delivered scheduled hours
    • Achieve Quality targets
    • Maintain Systems with accurate and up to date customer interaction summaries
    • Deliver technical support to walk in customers and site visits as and when required


    Minimum Requirements


    • Matric
    • Clear Criminal and Credit
    • 2 years Technical experience
    • Proven Product Knowledge and experience in an ADSL/Wireless and FTTH environment
    • 2 years Call centre experience
    • Call centre practices
    • Thorough Understanding of internet and email
    • Basic network understanding, websites as well as servers
    • Knowledge of MS Exchange, MS Office
    • IT Qualification will be advantageous (A+ Course/MCDST preferable)
    • Experience in support of connectivity (Dial, ADSL, Wireless, FTTH, LTE)
    See more

    SalaryMarket Related

    Work TypeContract

  • Service Desk Agent

    Merchants Recruitment

    on 2021/07/19

    Cape Town, Western Cape

    Our company is looking for Service Desk Agent to join the team.

    The purpose of the position is to provide a customer-dedicated Service Desk team to register

    tickets within the prescribed IT Service Management (ITSM) tool and to classify reported

    incidents, requests and queries with the client’s products and undertake immediate efforts to

    restore service for the client.

    Main Duties and Responsibilities:

    • Resolving tickets, where possible, or allocating to the relevant 2nd line expert resolver
    • team for resolution
    • Providing positive confirmation that queries and/or incidents have been resolved
    • Liaising with the company’s incident management team in respect of major incidents and
    • owning the subsequent follow-ups with affected clients
    • Completing usage reports
    • Conduct data loading processes
    • Ensure client satisfaction feedback and remedial actions
    • Continuously improve service offering
    • Participate in Service Acceptance activities that require Service Desk Services to ensure Service Desk is capable of on-boarding
    • Deliver a professional and efficient (first) interface between the company and clients/customers
    • Analyses and interprets calls ensuring that the classification, prioritization and escalation of the requests are correct
    • Ensure that all user details are correct and that discrepancies are to be rectified
    • Ensures all oral and written communication consistently demonstrates a professional and friendly tone, maintaining faultless grammar and spelling standards
    • Offers a solution-based approach to all customer interactions tailored to the needs of the individual customer
    • Responds to all customers with willingness and appropriate tone and language
    • Ensures own product, system, process and policy knowledge is current
    • Identifies and documents gaps and/or inaccuracies and/or better ways of working with respect to Standard Operating Procedures
    • Takes accountability and responsibility for incident management as per ITIL standards and best practices

    Operational Efficiencies

    • Managing the client interactions with the company’s systems and products, prioritising based on business impact including client queries and/or incidents relating to the following:
    • Access to Customer systems and products
    • Product “How do I?”
    • Product data including Business Information and Consumer Information products
    • Software errors and codes
    • Software issues
    • Connectivity
    • Certificate Renewals
    • Adheres to scheduled shifts, rostered start/end/break times and any scheduled activities
    • Is available to manage all customer interactions as rostered within parameters, inclusive of calls, emails and other tasks
    • Takes care to ensure own safety and health at work, and to avoid adversely affecting the safety or health of any other person at work
    • Brings any out-of-line situations to the attention of management, including equipment failure
    • Adheres to all Service Desk Policies, Procedures, Codes of Conduct and legislative requirements
    • Resolves all client/customer queries within acceptable time frames
    • Meet and exceed productivity and client/customer satisfaction targets, as well as any other performance tarte
    • When any issue is required to be escalated, it will be escalated to the Team Leader as a 1st point of escalation

    How to apply

    Sign up and complete a profile on www.mycalling.co.za

    Minimum experience required:

    NQF Level 4 qualification

    0-6 months experience in Customer Service / Call Centre / Service Desk

    Knowledge / Awareness of ITIL highly advantageous

    Desired Skills

    Customer service orientation (L2)

    Planning and Organising (L2)

    Adaptability (L2)

    Multitasking

    Problem Solving (L2)

    Oral and Written Communication (L2)

    Technical Expertise (L2)

    Attention to detail

    Questioning and Probing

    Knowledge sharing

    Teamwork (L2)

    Good typing ability

    See more

    SalaryMarket Related

    Work TypeContract

  • DANISH SPEAKING CALL CENTRE AGENTS

    Merchants Recruitment

    on 2021/07/09

    Durban, Kwazulu Natal

    DANISH SPEAKING CALL CENTRE AGENTS

    We are searching for Fluent Danish and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.

    Minimum Requirements

    • Grade 12 / NQF Level 4 / Equivalent
    • 1 year Customer Service Experience dealing with credit cards
    • Dutch and English verbal and written communication skills
    • Availability to work shifts (International Call Centre)
    • SA ID or a Valid work permit

    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanour and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.
    See more

    SalaryMarket Related

    Work TypeContract

  • DANISH SPEAKING CALL CENTRE AGENTS

    Merchants Recruitment

    on 2021/07/09

    Johannesburg, Gauteng

    DANISH SPEAKING CALL CENTRE AGENTS

    We are searching for Fluent Danish and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.

    Minimum Requirements

    • Grade 12 / NQF Level 4 / Equivalent
    • 1 year Customer Service Experience dealing with credit cards
    • Dutch and English verbal and written communication skills
    • Availability to work shifts (International Call Centre)
    • SA ID or a Valid work permit

    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanour and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.
    See more

    SalaryMarket Related

    Work TypeContract

  • DANISH SPEAKING CALL CENTRE AGENTS

    Merchants Recruitment

    on 2021/07/09

    Cape Town, Western Cape

    DANISH SPEAKING CALL CENTRE AGENTS

    We are searching for Fluent Danish and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.

    Minimum Requirements

    • Grade 12 / NQF Level 4 / Equivalent
    • 1 year Customer Service Experience dealing with credit cards
    • Dutch and English verbal and written communication skills
    • Availability to work shifts (International Call Centre)
    • SA ID or a Valid work permit

    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanour and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.
    See more

    SalaryMarket Related

    Work TypeContract

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