Merchants Recruitment Listings

We're Hiring: Call Centre Agent

Are you passionate about delivering outstanding customer service? Do you enjoy fast-paced environments and solving real customer problems?

We're looking for energetic, tech-savvy individuals to join our team as Call Centre Agents

What You’ll Be Doing:

• Deliver first-contact resolution and end-to-end service via multiple customer channels
• Assist with billing, SIM swaps, device support, and connectivity queries
• Guide customers through digital channels and self-service tools
• Deliver service excellence while meeting performance and quality targets
• Handle queries related to billing, connectivity, lost/stolen devices, SIM swaps, and more

Minimum Requirements:

• Matric / NQF Level 4 qualification
• At least 12 months of Customer Service experience (Call Centre/Telecoms/ISP preferred)
• Strong command of English (Zulu, Sotho, Afrikaans advantageous)
• A genuine passion for helping customers and solving problems
• Excellent written and verbal communication
• Ability to multitask and stay calm under pressure
• Strong customer orientation with attention to detail

What You’ll Gain:

• Hands-on training and continuous development
• A supportive, goal-driven team culture
• Opportunity to work with leading technologies in the customer service space

Are you passionate about precision, planning, and performance? 

Join our vibrant and youthful Customer Services team as a WFM Scheduler! 

We’re on the hunt for a confident, proactive individual with at least 6 months of experience in workforce planning, scheduling, or forecasting.

 What You’ll Do:

1. Workforce Planning
• Completes Agents schedules within agreed timeframes and in line with call volume,
Average Handling Time and shrinkage forecasts
• Administration of extra-time as governed by scheduling process
• Records all attrition, absenteeism, leave, sickness, lateness, planned off phone activities
and overtime
2. Monitoring
• Checks staff coverage and reporting staff shortfalls to operations
• Monitors absenteeism trends and flags anomalies
• Briefs Operations Management on recommended service level risk mitigation plan
• Reviews performance across skill sets and revises schedules and forecasts to improve site
performance
3. Reporting and Administration
• Provides relevant Workforce Management reports as per operational requirements
• Ensures accuracy of exception capturing and real time reporting
• Reviews adherence and shrinkage reporting on a daily, weekly and monthly basis

What We’re Looking For:

• Minimum 6 months experience in workforce scheduling/planning/forecasting
• Matric/ NQF level4
• Proven ability to communicate effectively and drive improvements
• Experience in BPO or telecommunications industries (advantageous)
• Strong Excel skills and knowledge of workforce tools such as Genesys or Verint
• Team player with a bold voice—someone who engages, challenges, and contributes

Why Join Us?

• Energetic, supportive, and innovative team culture
• Opportunities for professional growth and internal mobility

Apply now and shape the future of workplace

Now Hiring: French and English Speaking Agents – Banking, Fraud & Disputes 🇫🇷🇨🇦

Are you fluent in French or English and passionate about delivering exceptional customer experiences? Join our team supporting a leading Canadian digital banking brand.

You’ll be helping customers with everyday banking, handling fraud investigations, and managing transaction disputes, all while working in a fast-paced, customer-first environment aligned to Canadian business hours.

Key Responsibilities:

• Assist French-speaking customers with their Account and Mastercard services
• Investigate and resolve fraud claims and payment disputes
• Provide accurate, empathetic banking support across phone, email, and chat
• Document cases clearly and follow all compliance and data security protocols
• Escalate complex cases when needed and collaborate with internal fraud teams

Requirements:

• Fluent in French and proficient in English
• 6–12 months of customer service or call centre experience (banking or financial services a plus)
• Strong attention to detail, problem-solving, and data accuracy
• Able to remain calm and professional in sensitive or high-stress situations
• Comfortable using multiple systems and digital tools

What You’ll Get:

• Join a reputable, growing team supporting a major Canadian brand
• Full training and onboarding provided
• Opportunities for career growth in financial services
• Work in a diverse, bilingual, and inclusive environment

Join our Dynamic Team! Based in Cape Town

We are seeking a motivated and results-driven Sales Development Representative to join our team. In this role, you will be responsible for identifying and nurturing new business opportunities, identifying potential client customers and setting qualified appointment for the field sales team.

Key Responsibilities:

Identify and qualify potential leads through research, networking, and outreach.

Develop and maintain a pipeline of prospective clients.

Conduct cold calls, email campaigns, and follow-ups to engage potential customers.

Collaborate with the sales and marketing teams to develop strategies for lead generation.

Schedule initial discovery calls for Account Executives

Maintain accurate records of interactions and progress in the CRM system.

Meet and exceed monthly and quarterly sales targets.

Requirements:

1 year experience in sales, business development, or a related field

Must be fluent in German and English (read, write and speak) As this role is German speaking.

Matric or NQF Level 4 qualification

Excellent communication and interpersonal skills

Strong organizational and time-management abilities

Familiarity with Sales Navigator, ZoomInfo, Salesforce, Chili Piper and Gong software and sales tools

A proactive and self-motivated attitude

Please forward CV's to nurahn.gamiet@merchantscx.com

Are you passionate about delivering exceptional service? Do you thrive in fast-paced environments where every call matters? We’re looking for Call Centre Agents (Customer Service Representatives) who are ready to represent our brand with professionalism, care, and enthusiasm.

About the Role:
As the first point of contact, you’ll be a trusted advisor to our customers—resolving queries, providing support, and ensuring every interaction is a positive experience. Whether it’s helping someone navigate a product or responding to a concern, your goal is simple: make every customer feel heard and valued.

Key Responsibilities:

• Provide accurate, efficient, and professional responses to customer inquiries.
• Handle complex queries with empathy and attention to detail.
• Capture and document all customer interactions thoroughly and accurately.
• Escalate issues when required, ensuring a seamless customer journey.
• Stay up to date on product knowledge and process changes.
• Uphold data confidentiality and comply with relevant service guidelines.

✅ Minimum Requirements:

• Matric / NQF Level 4 qualification.
• Minimum 6 months of contact centre experience (essential).
• Minimum 6 months of customer service experience.
• Comfortable with rotational shifts, including weekends and public holidays.
• Willing to work a 10-hour shift (including a 1-hour break).
• Day shift rotations range from 6:00 AM to Midnight.
• Night shift/graveyard rotations may apply.

What We’re Looking For:

• A genuine passion for delivering great customer experiences.
• Previous experience in an international call centre is a strong plus.
• Strong communication skills—verbal and written.
• Confident in navigating systems and multitasking on a PC.
• A proactive, team-oriented attitude.
• Calm, empathetic, and solution-focused in all customer interactions.
• Experience in food, retail, hospitality or similar customer-facing environments is an asset.