Merchants Recruitment Listings

Now Hiring: French-Speaking Agents – Banking, Fraud & Disputes 🇫🇷🇨🇦

Are you fluent in French and passionate about delivering exceptional customer experiences? Join our team supporting a leading digital banking brand.

You’ll be helping customers with everyday banking, handling fraud investigations, and managing transaction disputes, all while working in a fast-paced, customer-first environment aligned to Canadian business hours.

Key Responsibilities:

• Assist French and English-speaking customers with their Account.
• Provide accurate, empathetic banking support across phone, email, and chat
• Document cases clearly and follow all compliance and data security protocols
• Escalate complex cases when needed and collaborate with internal fraud teams

Requirements:

• Fluent in French and proficient in English
• 6–12 months of customer service or call centre experience (banking or financial services a plus)
• Matric / NQF Level 4 / SAQA
• Strong attention to detail, problem-solving, and data accuracy
• Able to remain calm and professional in sensitive or high-stress situations
• Comfortable using multiple systems and digital tools
• Authorised to work in South Africa 

Travaillez avec les meilleurs

Chez Merchants, notre vision est de créer des avenirs significatifs et durables pour nos collaborateurs, en favorisant une culture d’apprentissage continu grâce aux nombreux programmes de compétences et de développement que nous proposons, conçus pour développer les talents et permettre à chacun de réaliser son potentiel.

Si vous êtes né pour offrir un service exceptionnel, postulez pour rejoindre notre équipe de professionnels et préparez-vous à lancer votre carrière. Nous sommes toujours à la recherche de talents d’exception et sommes reconnus dans le monde entier pour notre expérience client remarquable, utilisant les technologies les plus récentes, les meilleurs modèles et processus, ainsi que des techniques de formation innovantes et révolutionnaires.

Nous plaçons nos collaborateurs au centre de tout ce que nous faisons et croyons que la manière dont vous traitez vos clients et vos équipes est ce qui nous distingue.

Êtes-vous prêt à franchir la prochaine étape de votre carrière

L’objectif de ce poste est d’assurer la gestion quotidienne d’une équipe d’agents, conformément à un service d’excellence permettant de répondre aux obligations contractuelles du client.

1. Gestion du personnel

• Encadrer et accompagner l’équipe afin de garantir une qualité de service conforme aux standards requis
• Mesurer et gérer la performance de l’équipe pour traiter immédiatement toute situation hors norme
• Communiquer les informations de manière précise, rapide et compréhensible à tous les membres de l’équipe
• Veiller au respect de l’ensemble des politiques et procédures des Ressources Humaines

2. Communication et feedback

• Animer les réunions d’équipe selon le planning établi par l’équipe de gestion des effectifs et en cohérence avec les priorités hebdomadaires définies par les responsables des opérations
• Fournir un retour régulier aux agents concernant les plans d’action mis en place
• S’assurer que toutes les communications importantes de l’entreprise soient transmises à l’équipe en temps voulu

3. Reporting et administration

• Valider les feuilles de temps des agents chaque semaine
• Suivre et mettre à jour avec précision les fichiers de performance opérationnelle des agents chaque semaine
• Préparer et envoyer les rapports requis par l’entreprise pour les mises à jour pertinentes

Exigences

• 1 an d’expérience en centre d’appels
• 6 à 12 mois d’expérience en tant que chef d’équipe / superviseur
• Maîtrise du français et de l’anglais

Position Overview:

As a Call Centre Agent (Customer Service Representative) for Sign Language, you will be a leading Brand Ambassador serving as the first point of contact for Sign Language Customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

• Matric / NQF Level 4 qualification & Sign Language Certificate
• Min 6 months contact centre experience essential
• 6 months customer service experience required
• Speaks English
• Able and willing to work rotational shifts
• 10 Hour shift including 1 hour lunch break (9 hour productive shift)
• Saturday, Sunday and Public Holiday
• 6 DAY SHIFT ROTATION (6am to midnight) within those parameters
• Demonstrated passion for customer satisfaction excellence and prior experience in an International Call Centre
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.
• Ability to work all required shifts.
• Johannesburg

French speaking team leader position: 

Travaillez avec les meilleurs

Chez Merchants, notre vision est de créer des avenirs significatifs et durables pour nos collaborateurs, en favorisant une culture d’apprentissage continu grâce aux nombreux programmes de compétences et de développement que nous proposons, conçus pour développer les talents et permettre à chacun de réaliser son potentiel.

Si vous êtes né pour offrir un service exceptionnel, postulez pour rejoindre notre équipe de professionnels et préparez-vous à lancer votre carrière. Nous sommes toujours à la recherche de talents d’exception et sommes reconnus dans le monde entier pour notre expérience client remarquable, utilisant les technologies les plus récentes, les meilleurs modèles et processus, ainsi que des techniques de formation innovantes et révolutionnaires.

Nous plaçons nos collaborateurs au centre de tout ce que nous faisons et croyons que la manière dont vous traitez vos clients et vos équipes est ce qui nous distingue.

Are you ready to take the next step in your career?

The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client’s contractual obligations.

1. People Management

• Coaches the team in order to ensure quality of delivery meets the appropriate standard
• Measures and manages the team to ensure out-of-line situations are immediately addressed
• Communicates information in a timely, accurate and understood manner to all team members
• Ensure that all Human Resources policies and procedures are observed

2. Communication and Feedback

• Conduct team briefs as scheduled by the work force management team and inline with the weekly focus agenda set by the Operations Managers
• Ensure regular feedback is given to Agents with regards to action plans that have been set
• Ensure all relevant business communications are communicated to the team as and when required

3. Reporting and Administration

• Sign off Agents timesheets on a weekly basis
• Track and accurately update operational performance files for Agents on a weekly basis
• Compiling and sending reports as required by the business for relevant updates

Requirements

• 1 year Call Centre experience
• 6-12 months Team Leader/Supervisory experience
• Fluency in both French and English

Are you looking to kick start your career in February 2026? We have the perfect opportunity for you.

REQUIREMENTS

6 Months customer service experience within contact centre or retail stores 

Matric certificate or NQF Level 4

South African Citizen

18 - 34 (Youth)

About the role:

International campaign

Great Communication Skills

Dynamic Customer centric people

Computer Literacy

Night Shift

Door to Door transportation to be provided.

About the training:

6 weeks paid training.

A certification received after completing training 

Looking to grow your career in a dynamic environment? We’re seeking an experienced leader to manage and support Team Leaders across our business unit.

Role Purpose
Lead Team Leaders to ensure operational performance metrics are consistently met.

Key Requirements
• Minimum 2 years as a Team Leader
• Experience in contact centre metrics and reporting
• Financial Service or Banking experience
• Willing to work in a shifted environment

Responsibilities

🔹 People Management
• Coach, mentor, and manage Team Leaders
• Oversee daily performance and development plans
• Conduct performance reviews and maintain HR compliance

🔹 Customer Relations
• Resolve escalations and ensure service meets contractual expectations
• Participate in calibration sessions

🔹 Reporting & Administration
• Analyse and report business data
• Improve reporting tools
• Monitor adherence and absenteeism
• Ensure smooth onboarding and time sheet accuracy

oin Our Team as a Debt Collections Agent – Automotive Banking Industry 

Are you passionate about delivering excellent customer service and building a rewarding career in the banking industry? We’re looking for motivated individuals to join our dynamic Customer Service team, providing exceptional service to clients while maintaining accuracy and professionalism.

Purpose of the Role

To deliver outstanding customer service within the automotive banking sector by recovering overdue accounts, maintaining accurate records, resolving discrepancies, and ensuring a positive client experience.

Minimum Requirements

Education:

• Matric / NQF Level 4 (essential).

Experience:

• Minimum 12 months of Call Centre & Customer Service experience, ideally within banking or early-stage collections.

Skills & Competencies

• Technical proficiency: Confident using computers, navigating the internet, and working with MS Excel, Word, and Outlook.
• Communication: Excellent verbal and written English skills.
• Adaptability: Strong multitasking ability and attention to detail.

Working Hours & Shifts

• Rotational night-shift environment (24/7/365) aligned with US hours..

Background Checks

• Clear credit and criminal record required.

Now Hiring: French-Speaking Agents – Banking, Fraud & Disputes 🇫🇷🇨🇦

Are you fluent in French and passionate about delivering exceptional customer experiences? Join our team supporting a leading Canadian digital banking brand.

You’ll be helping customers with everyday banking, handling fraud investigations, and managing transaction disputes, all while working in a fast-paced, customer-first environment aligned to Canadian business hours.

Key Responsibilities:

• Assist French-speaking customers with their Account and Mastercard services
• Investigate and resolve fraud claims and payment disputes
• Provide accurate, empathetic banking support across phone, email, and chat
• Document cases clearly and follow all compliance and data security protocols
• Escalate complex cases when needed and collaborate with internal fraud teams

Requirements:

• Fluent in French and proficient in English
• 6–12 months of customer service or call centre experience (banking or financial services a plus)
• Strong attention to detail, problem-solving, and data accuracy
• Able to remain calm and professional in sensitive or high-stress situations
• Comfortable using multiple systems and digital tools

What You’ll Get:

• Join a reputable, growing team supporting a major Canadian brand
• Full training and onboarding provided
• Opportunities for career growth in financial services
• Work in a diverse, bilingual, and inclusive environment

Seniority Level

• Associate

Industry

• Telephone Call Centers
• Banking

Employment Type

• Full-time

Job Functions

• Finance
• Customer Service

Skills

• Fraud Investigations
• Financial Transactions
• Attention to Detail
• Financial Services
• Problem Solving
• Fraud Claims
• French
• English
• Dispute Resolution
• Banking

Screening questions

Required qualifications

• What is your level of proficiency in French?Ideal Answer: Minimum: Native or bilingual
• What is your level of proficiency in English?Ideal Answer: Minimum: Conversational
• Are you legally authorized to work in South Africa?Ideal Answer: Yes
• Do you have at least 6 months of experience in a call centre or customer service environment?Ideal Answer: Yes
• Are you able to work shifts aligned to Canadian business hours (including possible evenings/weekends)?Ideal Answer: Yes
• Have you worked in banking, financial services, or fraud/disputes before? (Nice to have, not mandatory)Ideal Answer: Yes
• Are you comfortable handling sensitive customer information and following strict compliance protocols?Ideal Answer: Yes

Work With The Best

At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.

If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.

We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.

Are you ready to take the next step in your career?

The purpose of this position is to manage and develop a central data source for Business Intelligence across Merchants.

1. 1. System development and management

• Plans and develops a single automated platform for all Business Intelligence across Merchants.
• Analyzes business requirements and ensures the database platform is stable, functional and available
• Equips all operations to utilize the system and interpret the information it provide
• Documents all system processes, policies and procedures related to databases and statistical information ensuring standardisation across Merchants

1. 2. Reporting

• Develops and automates reports that indicate the Merchants organisations performance
• Creates reports which facilitate decision-making for Merchants
• Facilitates the process of information analysis and report development for the Business units
• Identifies best practices in report design and automation
• Researches business intelligence tools that are appropriate for Merchants
• Provides business intelligence support to enable Business Improvement

1. 3. People Management

• Leadership
• Leads by example in living the values of the organisation
• Ensures the department is fully equipped to handle the work load and distribute work flow
• Coaches to ensure a full understanding of consequences of errors
• Creates an environment that fosters team work and co-operation amongst team members
• Creates awareness of Merchants strategic objectives and their alignment to the department and company objectives
• Communicates effectively, building and maintaining relationships
• Ensures consistent compliance to company policies and procedures, corporate governance and relevant legislation
• Attraction & Selection
• Ensures appropriate staffing and action accordingly
• Identifies need for creation of position and forward recommendation to direct manager and HR
• Selects and places candidates in terms of agreed recruitment and selection process
• Retention
• Develops and empowers people, recognizing and rewarding value-added performance
• Training and Development
• Continually strives to up-skill and motivate staff through effective leadership, mentoring, coaching, performance improvement and the creation and implementation of individual development plans

• Monitors implementation of training needs as per individual development plans
• Career Pathing and Succession Planning
• Identifies, manages and develops talent
• Performance Management
• Sets direct reports quantitative and qualitative performance objectives and ensure individual performance objectives are in place and reviewed to meet organisational and individual needs
• Ensures bi-annual performance reviews take place with direct reports, identifies poor performance and takes corrective action

Requirements

• B.Comm Information Systems or BSc Computer Science
• 5-8 years Business Intelligence design experience including 2 yrs Data warehousing automation experience and 3 yrs SQL experience

Join Our Team as a Debt Collections Agent – Automotive Banking Industry 

Are you passionate about delivering excellent customer service and building a rewarding career in the banking industry? We’re looking for motivated individuals to join our dynamic Debt Collections team, providing exceptional service to clients while maintaining accuracy and professionalism.

Purpose of the Role

To deliver outstanding customer service within the automotive banking sector by recovering overdue accounts, maintaining accurate records, resolving discrepancies, and ensuring a positive client experience.

Minimum Requirements

Education:

• Matric / NQF Level 4 (essential).

Experience:

• Minimum 12 months of Debt Collections experience, ideally within banking or early-stage collections.

Skills & Competencies

• Technical proficiency: Confident using computers, navigating the internet, and working with MS Excel, Word, and Outlook.
• Communication: Excellent verbal and written English skills.
• Adaptability: Strong multitasking ability and attention to detail.

Working Hours & Shifts

• Rotational night-shift environment (24/7/365) aligned with US hours..

Background Checks

• Clear credit and criminal record required.