Merchants Recruitment Listings

We are currently looking for 3 x service desk analyst for a 4- month fixed term contract.

• You must be able to start on the 7^th of March 2022
• You need to have an IT qualification
• You need prior experience within an IT Service Desk Support environment

Are you available immediately? I am looking for call centre agents for an International campaign based in Salt River. Please apply if you meet the following criteria:

• Matric
• Fluent in English
• Excellent communication skills
• Excellent people skills
• Able to work night shift
• Customer service or call centre experience

INTERNATIONAL CUSTOMER Service representative

Do you believe you have excellent customer service skills and the ability to be a team player while producing solid communication?

If so…… this job is calling you!

Customer service focuses on positively representing an organization, which allows you to promote innovation through the solutions you offer with your excellent communication skills.

It will be highly advantageous if you have the following prior experience:

• - Solved queries before
• - Promoted brand equity and succeeded within a team
• - Have worked in a call center
• - Or have worked in customer service before

And if you are a devoted online shopper yourself, you should be able to have the insider’s perspective to do this job.

In this role, your focus would be assisting online shoppers and deliveries.

Based in Randburg, Gauteng

What we need from you:

• - Education: Minimum qualification Matric Certificate/NQF Level 4 and Tertiary Studies will be highly advantageous
• - Good typing skills and ability to capture data, minimum speed of 40 wpm @ 90% accuracy
• - Must be proficient in basic mathematics.
• - Ability to work shifts around the clock is mandatory – working hours to fall mainly within the 2pm to 9am time-bracket and includes weekdays, weekends, and public holidays.
• - Clear Criminal and Fraud Record.
• - Ability to converse with customers via phone, email and chat.
• - Computer proficiency required.
• - Must be self-motivated and a team player.
• - High tolerance for stress, complexity and change.

What the job provides you as an employee:

• - Market related compensation
• - Shift Allowance
• - Transport for unsociable hours
• - Opportunity to work within a large, established organization
• - The prospect of exciting career growth if you work diligently, what you get out is what you put in.

We looking for a customer - orientated Service Agent whos genuinely interested and is passionate about people.

The candidate should have a strong desire to help and forge strong relationships with customers and clients.

Requirements: / NQF equivalent

Matric

1 year Inbound Call Centre Experience

1 year Diploma in Hospitality/Tourism/Travel

Aviation knowledge and skill

Passenger handling

Amadeus (Essential)

The Senior Service Desk Analyst provides first and second line technical support for all calls received at and assigned to the Service Desk.

Perform technical and troubleshooting for computer hardware and software, mobile devices and other technology tools and products. Responsible for the pro-active continuous improvement of operational processes and practices, as well as providing operational support to Service Desk agents and analysts working at the Service Desk.

Responsibilities include assessment, classification, investigation and resolution of calls

Client/Customer Experience – Catch and Dispatch

• Responds to all incoming calls within the agreed service level
• Receives, validates and logs client requests and capture the detail of the request
• Responds to e-mail, web, fax and monitoring service requests / incident that are logged onto the system
• Delivers a professional and efficient (first) interface between Merchants / Dimension Data and clients
• Analyses and interprets calls ensuring that the classification, prioritization and escalation of the requests are correct.
• Updates calls / incidents according to the standard defined process
• Allocates and routes all calls to the correct internal / external support group or person
• Validates that all user details are correct and ensures that discrepancies are to be rectified through the correct channels
• Accurately log and follows up calls logged with Internal or External resolver groups and provide timely feedback to relevant clients
• Captures details with regard to activities in the life cycle of every task of every call
• Escalates internally when support groups / people are not available to be allocated calls / incidents
• Ensures all oral and written communication, including email, consistently demonstrates a professional and friendly tone, maintaining faultless grammar and spelling standards
• Offers a solution-based approach to all customer interactions tailored to the needs of the individual customer.
• Responds to all customers with willingness and appropriate tone and language
• Ensures own product, system, process and policy knowledge is current
• Identifies and documents gaps and/or inaccuracies and/or better ways of working with respect to SOPs.
• Takes accountability and responsibility for incident management as per ITIL standards and best practices.
• Responsible for managing calls through to resolution within the SLA

Looking for a job to challenge your excellent customer service skills? Look no further…

Calling all Customer Service Agents for a company based in Johannesburg to support the drive to increase brand equity, sales volumes, market share and corporate reputation by providing telephonic support to customers through the establishment of good customer relations and by marketing the company products and services to meet customer requirements. Ensure prompt resolution of queries so that customer service levels can be maximised and the business can achieve sustainable competitiveness and act as the link between customers and depot functions.

Qualifications: 

• Matric certificate (mandatory)  
• Call centre certificate (or relevant tertiary qualification or diploma or working towards one (advantageous) 

Experience: 

• Criminal and credit check (clear ITC)  
• 1- 2 years customer service experience 
• Good typing skills, data capturing ability  
• Administration skills  
• Computer literacy (MS Office)  
• SAP CRM experience (advantageous)  
• Fluent in English and another official South African  language preferably Afrikaans, isiZulu, Sesotho 
• General understanding of the NCA  
• Valid driver’s license (advantageous) 
• Must be able to be flexible with working hours

Be part of a  Top-Notch Telecommunication Client based in JHB with your expertise in the following:

24 - 36 months call centre experience within chat, email, inbound and outbound departments

• General Product related queries

• Account and profile setup, maintenance and queries

• Bank Card management (linking, de-linking and replacing bank cards)

• Open and/or upgrade Store of Value/Mobile Wallet with assistance on FICA requirements

• Cash into Store of Value/Mobile Wallet

• Cash out of Store of Value/Mobile Wallet

• Person to person payment on Store of Value/Mobile Wallet

• Payments with card, Store of Value/Mobile Wallet and coupons

• Transaction History management

• Mini-app queries

• Promotions, deals and coupes/rewards within the Application

• Administrator Functions

• Fraud reporting

• Bill Payment service queries

• Pre-paid product queries

• Appropriate escalations to 2nd line support

Ability to work shifted environment

Credit and criminal clear

Valid Matric

Computer literate

Looking for a job to challenge your excellent customer service skills? Look no further…

Calling all Customer Service Agents for a company based in Linbro Park to support the drive to increase brand equity, sales volumes, market share and corporate reputation by providing telephonic support to customers through the establishment of good customer relations and by marketing the company products and services to meet customer requirements. Ensure prompt resolution of queries so that customer service levels can be maximised and the business can achieve sustainable competitiveness and act as the link between customers and depot functions.

Qualifications: 

• Matric certificate (mandatory)  
• Call centre certificate (or relevant tertiary qualification or diploma or working towards one (advantageous) 

Experience: 

• Criminal and credit check (clear ITC)  
• 1- 2 years customer service experience 
• Good typing skills, data capturing ability  
• Administration skills  
• Computer literacy (MS Office)  
• SAP CRM experience (advantageous)  
• Fluent in English and another official South African  language preferably Afrikaans, isiZulu, Sesotho 
• General understanding of the NCA  
• Valid driver’s license (advantageous) 

International Call Centre Agents

Looking for a job to challenge your excellent customer service skills? Look no further…..

Calling all Customer Service Agents for a Mega International Company who strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online! Join the world's brightest innovative and technology minds who research and develop technology that improves the lives of shoppers and sellers around the world.

We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

Job Description:

• Moderate all customer reviews and respond to email queries in English.
• Meets or exceeds quality and productivity goals assigned by management.
• Demonstrates clear and polite written and oral communication.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
• Follows company policies and processes in order to process customer requests appropriately.
• Demonstrates knowledge and use of departmental resources, policies, and procedures.
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
• Proactively communicates system and process issues, and customer feedback trends to management.
• Exceeds customer expectations by going above and beyond.
• All other duties as assigned.

What we require:

• Grade 12 or NQF Level 4.
• Criminal and credit clear.
• Strong command of the English language.
• English written and verbal fluency, suitable for an international client.
• Willing to work shifts/weekends.
• Exceptional customer service experience.
• At least 1 years call centre experience.
• At least 1 years core retail experience.
• Previous international call centre experience for at least 6-12 months highly advantageous.