Merchants Recruitment Listings

Purpose of Role

To provide excellent customer services within the automotive banking industry, by recovering and maintaining accurate records, provide exceptional services and resolve discrepancies in accounts.

Knowledge & Education:

• Essential: Matric/NQF Level 4.

Experience:

• A minimum of 12 months Customer Service experience. (Ideally from banking or early stage collections environments)
• Contact Centre experience (preferable)
• Collections experience (preferable)
• Soft Sales experience (preferable)

Skills:

• Technical Proficiency: Computer literacy, ability to navigate the internet, and working knowledge of Microsoft Excel, Word, and Outlook.
• Communication: Excellent English proficiency in speech and writing.
• Efficiency: Typing speed of 25 wpm.
• Versatility: Multi-tasking ability.

Shifts / Working Hours:

• Flexibility: Willingness to work in a rotational night-shift environment (24/7/365).
• Convenience: Predominantly night work aligned with US times and client requirements, with free transport provided during unsociable hour,  within a 10km radius from site
• 9.5-hour shifts (of which 8.5 hours paid) anywhere between 11am and 9am.
• 5 days on 2 days off (not consecutive).

Background Verification Checks:

• Integrity: Clear credit and criminal record.

If you are ready to make a difference and join a team that values excellence, we encourage you to apply! Be part of a company that supports your growth and offers a vibrant work environment. Apply now and take the first step towards an exciting career with Capital One!

Join Our Team as a Call Centre Agent (Customer Service Representative)
Location: JHB CBD | Shift Work: Rotational, including nights & weekends
Are you passionate about helping others? Do you thrive in fast-paced environments and love solving problems? If yes—we want YOU on our team!
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What You'll Do
As a Call Centre Agent, you’ll be the friendly voice customers rely on. You'll handle queries with professionalism and empathy, ensuring every interaction leaves a positive impression.
Your daily role will include:
•  Resolving customer queries related to billing, connectivity, and general services
•  Providing tailored solutions and identifying upselling opportunities
•  Capturing call details accurately and efficiently
•  Mastering product knowledge to confidently assist every customer
•  Always delivering service with care, patience, and a smile—even over the phone!
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What You Bring
•  Matric / NQF Level 4
•  6+ months experience in a customer service or call centre role (preferred)
•  Fluency in English, Zulu & Sotho or/and Afrikaans
•  Excellent communication, multitasking, and problem-solving skills
•  Availability for rotational shifts, including weekends and public holidays
•  A positive, can-do attitude and a genuine passion for helping others
_____Work Hours
•  7-day week, including weekends & holidays
•  Rotational shifts 
•  Dynamic and supportive team environment

Ready to Apply?
If you're resilient, tech-savvy, and ready to make a difference—this is your opportunity to shine in a high-energy, people-first call centre.
Apply now and be part of a team that’s powered by purpose and driven by passion.

As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Purpose of Role
To deliver customer services within the BPO industry, inspiring confidence in their ability and confidentiality of customer information being dealt with.

First point of contact customers; taking inbound and/or outbound calls for, among other things, responding to customer enquiries, handling product requests, customer contact fulfilment, handling customer complaints and claims, and processing documentation, where relevant.

Experience Essential
6 months Customer Service

Skills Essential
Computer Literacy,

Excellent English proficiency in speech and writing,

Multi-Tasking ability,

Working knowledge of Microsoft Excel, Word and Outlook,

Typing Speed 25wpm,

Experience Preferential
12 months contact centre.

Education:

Matric Certificate/NQF L4

Position Overview:

As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

• Matric / NQF Level 4 qualification
• Min 6 months contact centre experience essential
• 6 months customer service experience required
• Speaks English, Zulu, Sotho or Afrikaans
• Able and willing to work rotational shifts
• 10 Hour shift including 1 hour lunch break (9 hour productive shift)
• Saturday, Sunday and Public Holiday
• 6 DAY SHIFT ROTATION (6am to midnight) within those parameters
• Demonstrated passion for customer satisfaction excellence and prior experience in an International Call Centre
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.
• Ability to work all required shifts.
• Based in Durban

WE’RE HIRING

German & English Speaking Call Centre Customer Service Representative

REQUIREMENTS:

• Minimum 6 months sales development experience
• Proficient in both German and English (verbal and written)
• Experience with CRM systems such as Salesforce or similar
• Comfortable working in a fast-paced, target-driven environment

ABOUT THE ROLE:

• Generate interest through cold calling, email, and social media outreach
• Schedule discovery calls for Account Executives
• Resolve issues and escalate complex cases when necessary
• Manage accounts and develop strategies for effective management
• Maintain professionalism and service excellence at all times

TOOLS YOU’LL USE:

Sales Navigator • ZoomInfo • Salesforce • Gong • Email • Chilli Piper