Find Jobs on MyCalling

Merchants Recruitment Listings

  • GERMAN SPEAKING CALL CENTRE AGENTS

    Merchants Recruitment

    on 2021/07/09

    Durban, Kwazulu Natal

    GERMAN SPEAKING CALL CENTRE AGENTS

    We are searching for Fluent German and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.

    Minimum Requirements

    • Grade 12 / NQF Level 4 / Equivalent
    • 1 year Customer Service Experience dealing with credit cards
    • Dutch and English verbal and written communication skills
    • Availability to work shifts (International Call Centre)
    • SA ID or a Valid work permit

    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanour and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.
    See more

    SalaryMarket Related

    Work TypeContract

  • GERMAN SPEAKING CALL CENTRE AGENTS

    Merchants Recruitment

    on 2021/07/09

    Johannesburg, Gauteng

    GERMAN SPEAKING CALL CENTRE AGENTS

    We are searching for Fluent German and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.

    Minimum Requirements

    • Grade 12 / NQF Level 4 / Equivalent
    • 1 year Customer Service Experience dealing with credit cards
    • Dutch and English verbal and written communication skills
    • Availability to work shifts (International Call Centre)
    • SA ID or a Valid work permit

    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanour and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.
    See more

    SalaryMarket Related

    Work TypeContract

  • GERMAN SPEAKING CALL CENTRE AGENTS

    Merchants Recruitment

    on 2021/07/09

    Cape Town, Western Cape

    We are searching for Fluent German and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.

    Minimum Requirements

    • Grade 12 / NQF Level 4 / Equivalent
    • 1 year Customer Service Experience dealing with credit cards
    • Dutch and English verbal and written communication skills
    • Availability to work shifts (International Call Centre)
    • SA ID or a Valid work permit

    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanour and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.
    See more

    SalaryMarket Related

    Work TypeContract

  • FRENCH SPEAKING CALL CENTRE AGENTS

    Merchants Recruitment

    on 2021/07/09

    Durban, Kwazulu Natal

    FRENCH SPEAKING CALL CENTRE AGENTS

    We are searching for Fluent French and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.

    Minimum Requirements

    • Grade 12 / NQF Level 4 / Equivalent
    • 1 year Customer Service Experience dealing with credit cards
    • Dutch and English verbal and written communication skills
    • Availability to work shifts (International Call Centre)
    • SA ID or a Valid work permit

    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanour and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.

    See more

    SalaryMarket Related

    Work TypeContract

  • FRENCH SPEAKING CALL CENTRE AGENTS

    Merchants Recruitment

    on 2021/07/09

    Johannesburg, Gauteng

    We are searching for Fluent French and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.

    Minimum Requirements

    • Grade 12 / NQF Level 4 / Equivalent
    • 1 year Customer Service Experience dealing with credit cards
    • Dutch and English verbal and written communication skills
    • Availability to work shifts (International Call Centre)
    • SA ID or a Valid work permit

    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanour and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.
    See more

    SalaryMarket Related

    Work TypeContract

  • FRENCH SPEAKING CALL CENTRE AGENTS

    Merchants Recruitment

    on 2021/07/09

    Cape Town, Western Cape

    FRENCH SPEAKING CALL CENTRE AGENTS

    We are searching for Fluent French and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.

    Minimum Requirements

    • Grade 12 / NQF Level 4 / Equivalent
    • 1 year Customer Service Experience dealing with credit cards
    • Dutch and English verbal and written communication skills
    • Availability to work shifts (International Call Centre)
    • SA ID or a Valid work permit

    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanour and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.


    See more

    SalaryMarket Related

    Work TypeContract

  • DUTCH SPEAKING CALL CENTRE AGENTS

    Merchants Recruitment

    on 2021/07/09

    Durban, Kwazulu Natal

    DUTCH SPEAKING CALL CENTRE AGENTS

    We are searching for Fluent Dutch and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.

    Minimum Requirements

    • Grade 12 / NQF Level 4 / Equivalent
    • 1 year Customer Service Experience dealing with credit cards
    • Dutch and English verbal and written communication skills
    • Availability to work shifts (International Call Centre)
    • SA ID or a Valid work permit

    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanour and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.
    See more

    SalaryMarket Related

    Work TypeContract

  • DUTCH SPEAKING CALL CENTRE AGENTS

    Merchants Recruitment

    on 2021/07/09

    Johannesburg, Gauteng

    DUTCH SPEAKING CALL CENTRE AGENTS

    We are searching for Fluent Dutch and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.

    Minimum Requirements

    • Grade 12 / NQF Level 4 / Equivalent
    • 1 year Customer Service Experience dealing with credit cards
    • Dutch and English verbal and written communication skills
    • Availability to work shifts (International Call Centre)
    • SA ID or a Valid work permit

    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanour and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.
    See more

    SalaryMarket Related

    Work TypeContract

  • DUTCH SPEAKING CALL CENTRE AGENTS

    Merchants Recruitment

    on 2021/07/09

    Cape Town, Western Cape

    We are searching for Fluent Dutch and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.

    Minimum Requirements

    • Grade 12 / NQF Level 4 / Equivalent
    • 1 year Customer Service Experience dealing with credit cards
    • Dutch and English verbal and written communication skills
    • Availability to work shifts (International Call Centre)
    • SA ID or a Valid work permit

    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanor and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.
    See more

    SalaryMarket Related

    Work TypeContract

  • Service Desk Agents

    Merchants Recruitment

    on 2021/07/08

    Cape Town, Western Cape

    How to apply?
    Sign up and complete a profile on www.mycalling.co.za

    Then send me a voice note to this number 0608995012

    Stating your the position you are applying for and where in Cape Town you are based, your full name and telling us about yourself, briefly going through your work experience and and reasons for leaving. (Strictly no calls)

    The voice note should be 2 minutes long.

    Our Company is looking for customer centric individuals with Service Desk experience to join the team.

    The Service Desk Analyst provides call logging and first call resolution for calls reported to the Service Desk.

    Responsibilities include initial assessment, classification, investigation, and resolution of calls.

    In this role you will also be required to assist to provide positive and brilliant customer experience in an Inbound/Digital environment.

    Minimum Experience Required:

    • 2 years customer service experience in service desk
    • Ability to work shifts within a 24/7 environment.
    • Credit and Criminal Clear
    • Completed Matric or Equivalent Qualification
    • A+ and N+ or technical qualification are an advantage

    Minimum Skills Required:

    • Excellent Computer Skills
    • Excellent command of English language is essential.
    • Excellent written skill and email etiquette.
    • Excellent listening skills
    • Problem solving skills.
    • Attention to detail.
    • Organizational skills
    • Customer centric orientated

    Key Responsibilities :

    • Respond to all incoming calls within the agreed service level
    • Receiving, validates and logs client requests and capture the detail of the request
    • Respond to e-mail, web, fax and monitoring calls that are logged onto the system
    • Deliver a professional and efficient (first) interface between Merchants / Dimension Data and clients
    • Analyses and interprets calls ensuring that the classification, prioritization and escalation of the requests are correct.
    • Ensure that all calls are routed and allocated to the correct support group or person
    • Ensure that all user details are correct and that discrepancies are to be rectified through the correct channels
    • Accurately logs and follows up calls logged with Internal or External resolver groups and provide timely feedback to relevant clients
    See more

    SalaryMarket Related

    Work TypeContract

Sign up as a Job Seeker

SIGN UP WITH EMAIL
OR
Sign up with Facebook Sign up with LinkedIn
Terms & Conditions

Already have a MyCalling account?

Sign up as a Job Seeker

Sign up with Facebook or LinkedIn

OR
+ Add a second

Already have a MyCalling account?

Create a Recruiter account

Already have a MyCalling account?

Reset your password

We'll send a password reset link to your email

LINK SENT, CHECK YOUR MAIL